Client Success Specialist – Licensing and Subscription

Core BTS

Client Success Specialist maximizing client retention and profitability through licensing and subscription motions. Collaborating with internal teams to ensure scalability as the business expands.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Work with clients and internal stakeholders to maximize client retention and profitability through consistent delivery of licensing & subscription-related client success motions.
Collaborate with operations, finance, and managed services teams to establish best operational practices that ensure scalability as the licensing and subscription business expands.
Serve as a strategic partner to customers, NRI Alliance Partners, and internal sales and delivery teams, ensuring strong retention, increased consumption, and expansion of partners’ solutions.

Requirements

What you’ll need

Bachelor's degree in related field or equivalent experience required as well as demonstrated continuing professional development.
3 -5 years of experience in Microsoft, Cisco, Databricks and/or Nvidia licensing & subscription business.
Broad business acumen with a demonstrated ability to achieve goals with a high degree of self-initiation and independence.
Demonstrated client management approach providing clients with long-term licensing strategy.
Working knowledge of Software Asset Management principles and methodologies.
Expert level organizational, written, and verbal communication skills, strong decision-making abilities, and attention to detail.
Experience researching Microsoft, Cisco, Databricks and/or Nvidia constructs, products, services, and policies.
Proficient at using Microsoft Office Suite, Teams, and SalesForce.
Excellent oral and written communication skills and ability to direct, train, and mentor others.
Extremely focused on details and quality of work, generating error-free analysis and quotes for clients.
Demonstrated ability to communicate effectively with internal and external stakeholders and establish credibility.
A high caliber business professional who is trustworthy and possesses excellent analytical, communication, and presentation skills.
Direct experience with Microsoft, Cisco, Databricks and/or Nvidia licensing & subscription functions with a deep understanding of how to work directly with their internal teams and end-user customers

Benefits

Comp & perks

Health, Vision, and Dental Insurance
Life Insurance
Health/Dependent Care Flexible Spending
401(k) Plan
Short-Term and Long-Term Disability Coverage
Generous Vacation and Flex Time Off Programs
Company Paid Holidays
Training and Development Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

licensingsubscription managementSoftware Asset Managementclient managementbusiness acumenanalytical skillspresentation skillsdecision-makingresearch skillserror-free analysis

Soft Skills

communication skillsorganizational skillsattention to detailself-initiationindependencetrustworthinessmentoringcollaborationcredibilityfocus on quality

Certifications

Bachelor's degree