Core BTS

Senior Observability Engineer

Core BTS

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $100,000 - $130,000 per year

Job Level

Senior

Tech Stack

AnsibleAzureCloudGoITSMPythonServiceNowSplunkTerraform

About the role

  • Develop comprehensive solutions aligned with business objectives, considering scalability, performance, security, and cost-efficiency
  • Design, administer and manage multi-tenant observability platforms to monitor customer environments across cloud, hybrid, and on-premises
  • Standardize and maintain observability configurations such as dashboards and alert thresholds
  • Collaborate with Service Desk, NOC, and Advanced Support Team to define and support SLAs, SLOs, KPIs
  • Collaborate during customer onboarding to define alerting, dashboards, and monitoring baselines
  • Continuously improve noise reduction, event correlation, and escalation processes
  • Participate in incident investigations using observability data to perform root cause analysis and accelerate resolution
  • Design and configure automated incident resolution using native or third-party integrations
  • Ensure observability solutions align with compliance and security across customer environments
  • Configure integration and optimization to ITSM platform, ServiceNow
  • Assist with information gathering and reporting to clients or Client Success Managers
  • Collaborate with senior engineers to escalate issues as needed
  • Develop, maintain and update technical knowledge base articles
  • Client interactions and after hours/weekend work may be required
  • Other duties as assigned and directed

Requirements

  • 3-5 years of experience in IT or MSP environment with a focus on monitoring tools
  • Strong background in monitoring platforms, Logic Monitor or similar (SolarWinds, Science Logic, etc.)
  • Experience using Event Management, Event Correlation and AIOps tools BigPanda or similar (Splunk, Edwin AI, etc.)
  • Proficiency with automation and scripting: Python, Ansible, PowerShell, Go
  • Hands-on experience with Infrastructure as Code tools like Bicep, Terraform and Ansible
  • Experience with Azure concepts, Log Analytics, Azure Monitor
  • Knowledge of ITIL processes (incident, problem, change management) and integration with ITSM platform, ServiceNow
  • Experience navigating ticketing systems such as ServiceNow
  • Familiarity with customer reporting, SLA management, and service-level dashboards
  • Strong problem-solving and troubleshooting abilities
  • Excellent written and verbal communication skills
  • Ability to work independently and manage multiple priorities
  • Strong customer service focus and ability to work collaboratively with non-technical users
  • Bachelor's degree or higher education diploma in Information Technology is desired
  • Certifications like Azure Administrator Associate (AZ-104), ITIL v4 Foundation, or monitoring tool certifications are highly desired