Senior Client Success Manager
Cordial
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $115,000 - $145,000 per year
Job Level
About the role
- ensure the success of a portfolio of Cordial’s clients
- advocate and align technology and expertise on behalf of the client
- manage client success plans and maintain executive engagement
- create and deliver success plans
- solve strategic campaign challenges related to client messaging programs
- drive timely renewals and manage commercial relationships
- partner with Cordial’s Channel Growth & Partnership team
- participate in business development and discovery meetings with prospective clients
Requirements
- Bachelor’s degree
- 7+ years working in an enterprise client management role at a SaaS company
- experience in email and/or digital marketing
- ability to understand and optimize client’s data and marketing campaigns
- strong project management skills
- excellent written and oral communication skills
- ability to work cross-functionally with Product, Engineering, and Sales teams
- experience in the enterprise marketing automation industry is a plus
- proficiency with tools such as Trello, Harvest, JIRA, etc.
Benefits
- equity and bonus
- a robust benefit plan (medical/dental/vision/life)
- 401k match
- flexible time off
- childcare
- continued education yearly reimbursements
- healthy work/life balance
- strong dedication to DE&I efforts
- an overall respectful and open culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
email marketingdigital marketingclient data optimizationmarketing campaignsproject managemententerprise client managementSaaS
Soft Skills
communicationcross-functional collaborationstrategic problem solvingclient advocacyexecutive engagement
Certifications
Bachelor's degree