Cordial

Technical Account Manager

Cordial

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇯🇵 Japan

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Job Level

Mid-LevelSenior

About the role

  • Be the technical owner of a portfolio of accounts and work with the Client Success and Client Solutions team to meet the clients’ needs.
  • Have a deep understanding of Cordial’s platform capabilities and value proposition to implement in order to demonstrate and/or implement solutions to meet client objectives.
  • Be client-obsessed. You will consult with clients directly as a subject matter expert of the platform. You will assist clients in understanding how they can apply new product features and enhancements to align with their business goals. And you will develop and share best practices to clients. Clients will adore you.
  • Think “big picture.” You will learn, comprehend, and internalize the client's definition of success with regards to Cordial and the client’s broader business. You will develop a comprehensive understanding of business challenges faced by clients and objectives to appropriately map Cordial features and business benefits to address client needs.
  • Act as a Project Manager. You will create and deliver technical success plans for each client and ensure the broader Client Experience team (CSM’s, Solutions, and Deliverability teams) stays on task to achieve agreed upon goals as stated in the plan.
  • Be a problem solver. The ability to problem solve both strategic campaign challenges related to client messaging programs and the technical solutions implemented for our clients is a must.
  • Take the driver’s seat in technical areas. You will support our CSM’s in driving timely renewals and upsells. You will focus on the continual expansion of Cordial’s integration with the client to drive even greater levels of client success.
  • Collaborate all day, everyday. You will work closely across all functions of the Client Experience team to ensure Cordial is continuously meeting and exceeding our client’s expectations.

Requirements

  • Must be based in Japan and fluent in both Japanese and English (spoken and written), with the ability to communicate effectively in a bilingual business environment.
  • You are seasoned. You have a Bachelor’s degree (or equivalent) and 4+ years working in a technical solutions, project or client management role (both commercial and enterprise) at a SaaS company, preferably with experience in CRM.
  • You describe yourself as “more technical” than a typical CSM. Not only can you manage and solve business issues for your clients, but technical ones too.
  • You’re a relationship builder. You love working with and building long term relationships with all levels of a client’s organization.
  • You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail.
  • Communication is a breeze for you. You have excellent written and oral communications skills, especially in a business setting. You have a knack of communicating effectively with both technical and non-technical audiences.
  • You navigate well in organizations. You have a recipe for success working cross functionally, ideally with Product, Engineering and Sales. You’re a perfect team player. Ok, not everyone is perfect.
  • You project manage in your sleep. You are capable of managing multiple projects and clients at the same time.
  • You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
  • Last but not least, you embody Cordial’s values.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical solutionsproject managementclient managementCRMSaaSproblem solvingbusiness analysistechnical supportintegrationcampaign management
Soft skills
bilingual communicationrelationship buildingself-starterorganizational skillsdetail-orientedwritten communicationoral communicationcross-functional collaborationteam playeradaptability
Certifications
Bachelor's degreeproject management certificationCRM certificationSaaS certificationtechnical certifications