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About the role
Key responsibilities & impact- Own and drive cross-sell, upsell, and renewal revenue across all Cordance business units
- Develop and execute a portfolio-wide expansion strategy across multiple industries and product lines
- Identify and prioritize high-impact growth opportunities within the existing customer base
- Align go-to-market teams across business units to drive coordinated account strategies
- Break down silos and establish consistent processes for identifying and executing expansion opportunities
- Ensure clear ownership, accountability, and collaboration across teams
- Oversee renewal strategy and execution to maximize retention and reduce churn
- Improve adoption, engagement, and long-term value realization
- Build and manage expansion pipeline, with accurate forecasting across products and business units
- Partner with Product and Pricing teams to refine packaging, bundling, and pricing strategies that enable expansion
- Ensure visibility into customer data, usage, and expansion signals across platforms
- Build and lead a high-performing expansion organization (account management, renewals, or hybrid roles)
Requirements
What you’ll need- 10–15+ years of experience in revenue leadership roles (e.g., expansion, account management, customer success, or sales)
- Experience within a software/SaaS environment
- Proven track record of driving net revenue retention through cross-sell, upsell, and renewals
- Experience operating across multiple products, business units, or industries
- Demonstrated success navigating complex organizational structures and aligning diverse stakeholders
- Strong analytical, forecasting, and pipeline management skills
- Experience building and scaling high-performing revenue teams
- Experience designing and implementing scalable playbooks, operating cadences, and cross-functional workflows
- Bachelor’s degree required.
Benefits
Comp & perks- Comprehensive Health Coverage: Coverage begins on your first day of employment.
- 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
- 12 weeks paid leave for all employees.
- Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
- Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue leadershipaccount managementcustomer successsalesnet revenue retentionforecastingpipeline managementplaybook designoperating cadencescross-functional workflows
Soft Skills
analytical skillscollaborationaccountabilityleadershipcommunicationstrategic thinkingproblem-solvingstakeholder alignmentorganizational navigationteam building