Senior Customer Success Manager

Corcentric

Senior Customer Success Manager serving clients at Corcentric, ensuring successful adoption of finance and procurement solutions. Advocating for customer satisfaction and driving product engagement.

Posted 5/11/2026full-timeParis • 🇫🇷 FranceSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Serve as client executive advocate by coordinating distributed internal functions and resources to reach client goals and solve complex customer issues
Function as primary point of contact for all post-sales activities, including but not limited to customer onboarding, consultative guidance, change management, product training, technical support, and assigned account management activities
Cultivate customer executive relationships to reinforce the strategic positioning of solutions
Structure content and conduct regular business reviews with customer executives to review accomplishments, challenges, and reinforce business value
Establish long-term success roadmaps for each customer with frequent checkpoints to ensure milestones are being attained
Monitor customer health indicators and sentiment trends and take swift action when necessary to restore customer confidence
Understand a diverse customers portfolio and strengthen relationships through support, training, and strategic dialogue with key users and contacts
Earn the right to become a trusted advisor to customers, delivering best practices and value-added guidance with an empathetic ear
Coordinate with the product, delivery, and support teams to meet customer needs related to product enhancements and change requests
Actively monitor and promote customer product adoption and usage
Promote, communicate, and train customer on new functionality and system upgrades
Identify opportunities to increase the Corcentric product and solution footprint
Act as the internal customer advocate to ensure customer needs and requests are met
Proactively identify issues and potential concerns in the customer relationship and work to rectify these with internal resources as needed
Represent the voice of the customer and work closely with the product team for new product enhancements and feature requests
Proactively identify critical success factors and areas of business process improvement designed to enhance the overall customer experience

Requirements

What you’ll need

Bachelor’s degree in business or relevant field
7+ years of experience in a customer success or account management role
4+ years of experience in a SaaS environment
2+ years of procure-to-pay or source-to-pay domain expertise
Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at all levels of the organization
Highly organized and efficient, with a proven ability to think both strategically and tactically
Strong technical problem-solving abilities
Demonstrated communication and presentation skills
Highly proficient in using MS Excel to analyze and chart data
Experienced in preparing and effectively delivering customer presentation decks in MS PowerPoint
Influencing and negotiation skills
Team player with a positive attitude and a record of consistently meeting commitments
Fluent in English and French (written and spoken) is required
Ability to travel up to 15%

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Corcentric Website LinkedIn All Job Openings 201 - 500 employees Founded 1996 🤝 B2B 💸 Finance ☁️ SaaS B2B
Finance
SaaS Corcentric is a company that specializes in B2B commerce solutions, offering a range of services and technologies to streamline procurement and payment processes. Their offerings include managed services such as managed accounts receivable and payable, intelligent applications for automation, and strategic sourcing. They provide solutions across various domains including fleet management, finance advisory, and digital transformation, leveraging AI-powered tools to enhance business decision-making. Corcentric aims to help clients improve cash flow, manage expenditures, and optimize supply chain processes, thus empowering businesses to achieve sustainable growth and efficiency. Senior Customer Success Manager 🔥 2 hours ago 🏢🏡 Paris – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as client executive advocate by coordinating distributed internal functions and resources to reach client goals and solve complex customer issues
Function as primary point of contact for all post-sales activities, including but not limited to customer onboarding, consultative guidance, change management, product training, technical support, and assigned account management activities
Cultivate customer executive relationships to reinforce the strategic positioning of solutions
Structure content and conduct regular business reviews with customer executives to review accomplishments, challenges, and reinforce business value
Establish long-term success roadmaps for each customer with frequent checkpoints to ensure milestones are being attained
Monitor customer health indicators and sentiment trends and take swift action when necessary to restore customer confidence
Understand a diverse customers portfolio and strengthen relationships through support, training, and strategic dialogue with key users and contacts
Earn the right to become a trusted advisor to customers, delivering best practices and value-added guidance with an empathetic ear
Coordinate with the product, delivery, and support teams to meet customer needs related to product enhancements and change requests
Actively monitor and promote customer product adoption and usage
Promote, communicate, and train customer on new functionality and system upgrades
Identify opportunities to increase the Corcentric product and solution footprint
Act as the internal customer advocate to ensure customer needs and requests are met
Proactively identify issues and potential concerns in the customer relationship and work to rectify these with internal resources as needed
Represent the voice of the customer and work closely with the product team for new product enhancements and feature requests
Proactively identify critical success factors and areas of business process improvement designed to enhance the overall customer experience 🎯 Requirements
Bachelor’s degree in business or relevant field
7+ years of experience in a customer success or account management role
4+ years of experience in a SaaS environment
2+ years of procure-to-pay or source-to-pay domain expertise
Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at all levels of the organization
Highly organized and efficient, with a proven ability to think both strategically and tactically
Strong technical problem-solving abilities
Demonstrated communication and presentation skills
Highly proficient in using MS Excel to analyze and chart data
Experienced in preparing and effectively delivering customer presentation decks in MS PowerPoint
Influencing and negotiation skills
Team player with a positive attitude and a record of consistently meeting commitments
Fluent in English and French (written and spoken) is required
Ability to travel up to 15% Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – German/English Speaker 🕒 4 days ago CyberVadis 201 - 500 🔒 Cybersecurity ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager guiding clients in Third-Party Cyber Risk Management programs. Build partnerships while ensuring integration of CyberVadis into client processes in a hybrid work environment. 🏢🏡 Paris – Hybrid 💰 $7.7M Series A - CyberVadis on 2023-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇩🇪 German Required Customer Success Manager – French/English Speaker 🕒 4 days ago CyberVadis 201 - 500 🔒 Cybersecurity ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager guiding clients in TPCRM implementation at CyberVadis. Building relationships and ensuring customer satisfaction in a hybrid work environment. 🏢🏡 Paris – Hybrid 💰 $7.7M Series A - CyberVadis on 2023-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required Senior Client Success Manager – Individual Contributor 🕒 4 days ago Gympass 1001 - 5000 🧘 Wellness 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Client Success Senior Manager managing enterprise client relationships in France. Driving workplace wellness initiatives and regional success for Wellhub's expansion into the French market. 🏢🏡 Paris – Hybrid 💰 $5.4M Venture Round on 2021-12 ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required Senior Partner Success Manager, Wishlist 🕒 4 days ago Gympass 1001 - 5000 🧘 Wellness 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Partner Success Senior Manager for Wellhub focusing on building wellness provider partnerships in France. Leading sales efforts and ensuring partner satisfaction in the fitness and wellness space. 🏢🏡 Paris – Hybrid 💰 $5.4M Venture Round on 2021-12 ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required Customer Success Manager, Team Leader 🕒 May 4 AB Tasty 201 - 500 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings CSM Team Leader managing a team of Customer Success Managers for AB Tasty. Focusing on driving client retention and expansion in the enterprise segment based in Paris. 🏢🏡 Paris – Hybrid 💰 $40M Series C on 2020-08 ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer successaccount managementSaaSprocure-to-paysource-to-paytechnical problem-solvingdata analysispresentation skillsMS ExcelMS PowerPoint

Soft Skills

collaborationinterpersonal skillsrelationship buildingorganizational skillsstrategic thinkingtactical thinkingcommunication skillspresentation deliveryinfluencing skillsnegotiation skills

Certifications

Bachelor’s degree in business or relevant field