Corcentric

Marketing

• You build and execute relevant and impactful marketing campaigns (email marketing, social media, content promotion, etc.)
• You help organize digital and in-person events to generate new leads and retain existing customers (user clubs, webinars, sponsored events, trade shows, etc.)
• You manage our website: blog articles, SEO/SEM/GEO optimization, backlinking...
• You collaborate with sales and customer success teams to identify and engage key customers and prospects
• You develop a deep understanding of our customers' needs and the market to tailor marketing efforts accordingly
• You work on various marketing projects as needed with the marketing teams in the United States

Marketing Project Manager

Vice President

• Keep informed on the latest technologies and trends affecting truck fleet management and leasing services and processes.
• Share maintenance best practices for shop efficiency and new vehicle technologies.
• Conduct site visits with members.
• Present maintenance issues, solutions, trends, and best practices at meetings and conferences.
• Investigate major vehicle maintenance failures and work with manufacturers to identify the root cause and develop a unified member solution for all affected vehicles.
• Advocate on behalf of members with manufacturers for policy consideration, major dealer issues, parts delays, software licenses, etc.
• Conduct customer operation analysis and design vehicle specs to fit those needs.
• Identify national account customers appetite for safety risk, driver comfort, fuel efficiency vs performance, telematics, and total cost of lease.
• Perform customer operational assessment and work with the sales team to provide best in class transportation solutions. Design and select vehicle specs to meet the customer’s specific application.
• Support Member Services to plan and execute annual Maintenance Managers Meeting.
• Prepare and administer the NationaLease annual Tech Challenge, including participation at TMC SuperTech. This includes committee selection, written exam development, soliciting station judges & tests, selecting a site location, and coordinating with members, judges, committee, and technicians.
• Review sales packages for completeness, rating accuracy, policy adherence, and approve vehicle specifications for compatibility and customer needs.
• Assist the sales team with prospect and customer sales support, including site visits, customer reviews, and vehicle solutions.
• Develop supplier agreements for capital equipment, including cab & chassis, bodies, refrigeration units, and liftgates.
• Process vehicle orders for national accounts, track delivery, and hold suppliers accountable.
• Coordinate the reallocation of available member vehicle slots.
• Calculate and communicate transfer values for national account vehicle transfers.

VP, Truck Technology – Maintenance

Sales

• Market Research: Conduct ongoing analysis of market trends, competitor activity, and customer needs to identify new business opportunities to execute an informed strategic direction.
• Sales Planning: Develop and implement strategic, data-driven sales action plans aligned with market insights and organizational objectives.
• Client Relationship Management: Build and maintain strong, long-term relationships with new clients by establishing trust, understanding their needs, and providing tailored solutions that drive value.
• Contract Negotiation: Lead contract negotiations to establish mutually beneficial agreements while protecting company interests and ensuring client satisfaction.
• Industry Engagement: Represent the company at trade shows, conferences, and industry events to promote brand awareness, expand the network, and gain insights into emerging trends.
• Sales Reporting and Forecasting: Track and report on sales performance metrics, pipeline activity, and market feedback to provide actionable insights to senior management.
• Cross-Functional Collaboration: Collaborate closely with marketing, operations, and product teams to align efforts, optimize client engagement strategies, and ensure seamless service delivery.
• Partner Engagement: Work with our existing partner to not only identify and secure new customers but additionally identify opportunities for potential clients to partner with.

National Sales Professional

Customer Support

• Respond to customer inquiries—both technical and non-technical—via phone and email in a professional and timely manner.
• Handle inbound and outbound calls using a soft-phone application.
• Use CRM (Client Relationship Management) tools to manage your daily workload and maintain accurate case records.
• Navigate websites and search engines to gather contact information for payment execution.
• Submit product and development tickets to report technical issues.
• Apply active listening and probing techniques to effectively resolve customer concerns.
• Troubleshoot payment declines and escalate complex issues when necessary.
• Investigate and resolve invoice discrepancies.
• Follow established call handling procedures and maintain proper telephone etiquette.
• Manage payment cases and ensure accurate updates in CRM and payment systems.
• Verify user information to set up system administrators in the payment system interface.
• Understand and resolve invoice discrepancies and payment execution issues, offering appropriate solutions.
• Follow established security procedures to assist customers with profile management and to update information within the payment system interface.
• Use email templates and case management protocols to communicate with customers.
• Forward payment-related issues to clients’ Accounts Payable teams following proper procedures.
• Demonstrate critical thinking and sound judgment in decision-making.
• Communicate clearly and professionally across all channels.
• Take ownership of your tasks and follow through without needing reminders.
• Participate in team improvement initiatives and respond positively to coaching.
• Collaborate effectively with team members to achieve shared goals.

Payments Support Specialist

Customer Success Manager

• Lead and manage a team of Customer Success Managers (CSMs), driving a high-performance, customer-centric culture.
• Lead and manage the North American S2P Customer Success team of 10–15 CSMs.
• Own the strategy and execution of customer lifecycle activities across onboarding, adoption, value realization, retention, and expansion for all North American S2P accounts.
• Serve as executive sponsor and escalation point for strategic accounts, ensuring proactive risk mitigation and issue resolution.
• Develop and implement processes, playbooks, and best practices to improve operational efficiency, customer outcomes, and team productivity.
• Partner cross-functionally with Sales, Product, Delivery, Support, and Marketing to ensure a coordinated and frictionless customer experience.
• Drive customer engagement through executive business reviews (EBRs), success planning, and value reinforcement activities.
• Coach and mentor CSMs on strategic account management, stakeholder alignment, consultative engagement, and commercial growth enablement.
• Monitor and report on key performance indicators such as Net Revenue Retention (NRR), churn, adoption metrics, and customer satisfaction (CSAT/NPS).
• Advocate internally for customer needs and influence product roadmap, services development, and support improvements.
• Identify opportunities to expand the S2P footprint across customer organizations in partnership with Sales.
• Foster a culture of continuous improvement, learning, and career development across the Customer Success team.
• Reports to the VP, Global Customer Success within the Global Client Services team.

Director, Customer Success

Implementation Specialist

• Lead customers through solution implementation following company implementation methodology
• Seamlessly transition projects from the Sales Team to delivery
• Establish project goals tied to customer value creation
• Create and manage project plans and overall project governance
• Provide project leadership to Solution Consultant, Integration, Change Management, and Advisory Teams
• Drive solution adoption and expand product/service footprint using customer insights
• Deliver projects on time and within budget to meet revenue attainment goals
• Establish project governance and reporting mechanisms and set communication cadence
• Lead program status meetings and customer executive steering committees
• Manage associated tasks and budgets, drive internal and external resources, address issues and dependencies, and pursue escalations to resolution
• Ensure cross-functional coordination and communication to streamline customer efforts
• Update methodologies, best practices, and processes to improve customer experience and service delivery efficiencies
• Achieve customer success by understanding customer business objectives and ensuring high-quality deliverables
• Challenge functional and technical teams to provide the best solution, not necessarily the easiest
• Establish and communicate best practices for project management and lead collaboration across practice area Project Managers
• Report to the Associate Director, Professional Services and focus on solution adoption and revenue attainment

Implementation Manager

Full-stack Engineer

• Lead the design and implementation of modern, cloud-native applications using .NET microservices and related technologies
• Work with .NET microservices, Entity Framework Core, Kafka, AWS, Postgres, SignalR, Docker, Kubernetes, OpenTelemetry, and cXML
• Contribute to frontend solutions with JavaScript and React.js
• Lead adoption of AWS services, including Bedrock for AI/ML capabilities
• Containerize and orchestrate applications using Docker and Kubernetes
• Implement observability and monitoring using OpenTelemetry
• Drive CI/CD best practices with GitHub Actions or similar tools
• Mentor engineers and define software engineering standards and best practices
• Report to the VP, Software Development within the Product Engineering team
• Collaborate across multiple engineering teams and contribute to architecture leadership

Principal Software Engineer

• Provide phone and email support to clients across the US and Canada using fluent French and English.
• Respond to customer inquiries—both technical and non-technical—via phone and email in a professional and timely manner.
• Handle inbound and outbound calls using a soft-phone application.
• Use CRM tools to manage daily workload and maintain accurate case records.
• Navigate websites and search engines to gather contact information for payment execution.
• Submit product and development tickets to report technical issues.
• Apply active listening and probing techniques to effectively resolve customer concerns.
• Troubleshoot payment declines and escalate complex issues when necessary.
• Investigate and resolve invoice discrepancies.
• Follow established call handling procedures and maintain proper telephone etiquette.
• Manage payment cases and ensure accurate updates in CRM and payment systems.
• Verify user information to set up system administrators in the payment system interface.
• Follow established security procedures to assist customers with profile management and update information within the payment system interface.
• Use email templates and case management protocols to communicate with customers.
• Forward payment-related issues to clients’ Accounts Payable teams following proper procedures.
• Demonstrate critical thinking and sound judgment in decision-making.
• Communicate clearly and professionally across all channels.
• Take ownership of tasks and follow through without needing reminders.
• Participate in team improvement initiatives and respond positively to coaching.
• Collaborate effectively with team members to achieve shared goals.
• Report to the Manager, Payment Operations and spend significant time on the phone with US and French-Canadian clients.

Bilingual Support Specialist – French

Architect

• Direct the integration platform service improving integration process efficiency and enabling seamless data exchange. Provide architectural guidance and implementation support for integration platform and other microservices. Deliver comprehensive solutions architecture and system design expertise for cXML integration, PCI Compliance, and Agentic platform. Supervise and mentor teams, promoting best practices in cloud-native architecture, microservices, and software development to ensure high-quality deliverables. Collaborate with diverse, geographically distributed teams across multiple time zones, ensuring effective communication and project success. Provide technical expertise and support to agile scrum teams, facilitating efficient product development and delivery while resolving technical challenges. May telecommute from any location in the U.S.