Corcentric

Collections

• Manage collections across a portfolio of high-volume commercial accounts
• Analyze billing, EDI, pricing, and payment issues
• Negotiate resolution of collection matters directly with customers
• Present portfolio performance and risk assessments to C-level stakeholders
• Partner closely with Sales, Customer Support, AR, Credit, Cash Application, and Disputes teams
• Identify drivers of delinquency trends and operational measurement changes
• Oversee customer credit reviews, account holds, and external collections agency referrals
• Design and improve operational processes across the AR, Disputes, Credit, Systems, and Cash Application groups
• Prepare clear, concise management reporting

Collections Manager

Accounts Receivable

• Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
• Record, review, and track open disputes and deductions.
• Analyze root causes of disputes and recommend corrective actions.
• Communicate findings and resolution outcomes clearly and professionally.
• Monitor assigned accounts to ensure timely resolution and follow-up.
• Request and manage supporting documentation from customers.
• Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
• Maintain accurate records of all interactions and resolutions.
• Prepare and present reports to management on dispute trends and resolution metrics.
• Support additional projects and tasks as assigned.

Collections Manager

Accounts Receivable Resolution Analyst