Director, Program Management
DailyPay
PMP
Implementation Manager
Corcentric
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $80,000 - $105,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Lead customers through solution implementation following company implementation methodology
- Seamlessly transition projects from the Sales Team to delivery
- Establish project goals tied to customer value creation
- Create and manage project plans and overall project governance
- Provide project leadership to Solution Consultant, Integration, Change Management, and Advisory Teams
- Drive solution adoption and expand product/service footprint using customer insights
- Deliver projects on time and within budget to meet revenue attainment goals
- Establish project governance and reporting mechanisms and set communication cadence
- Lead program status meetings and customer executive steering committees
- Manage associated tasks and budgets, drive internal and external resources, address issues and dependencies, and pursue escalations to resolution
- Ensure cross-functional coordination and communication to streamline customer efforts
- Update methodologies, best practices, and processes to improve customer experience and service delivery efficiencies
- Achieve customer success by understanding customer business objectives and ensuring high-quality deliverables
- Challenge functional and technical teams to provide the best solution, not necessarily the easiest
- Establish and communicate best practices for project management and lead collaboration across practice area Project Managers
- Report to the Associate Director, Professional Services and focus on solution adoption and revenue attainment
Requirements
- A Bachelor’s degree (equivalent experience may be considered in lieu of degree)
- Experience as a Project Manager leading software solution implementations
- Experience with strategic sourcing, procurement, invoice automation or payment solutions within a procurement-focused or consulting organization
- Experience consulting directly with customers and managing SaaS (Software as a Service) projects
- Ability to manage multiple projects and customers simultaneously
- Experience with web-based collaborative project management tools (Microsoft Project, Smartsheet’s, Monday, etc.)
- Demonstrated ability to create solution delivery methodologies and governance models
- Ability to mentor and develop team members towards professional development and career growth goals
- Demonstrated ability to interact with C-Suite Executives professionally, leading executive committees and communicating escalations
- Excellent verbal and written communication skills
- Ability to develop and communicate strategy, and design and execute plans to achieve strategic customer goals
- Ability to work in a fast-paced, self-directed entrepreneurial environment
- Time-management, decision-making, problem resolution and creative thinking skills
- Initiative, drive, willingness to learn, and the ability to innovate
- Comfortable experience with Microsoft Excel, PowerPoint, SharePoint and Teams
- Ability to travel up to 50% to Corcentric offices and customer sites
- Preferred: Project Management Professional (PMP) Certification or similar
- Preferred: Source-to-Pay/Order-to-Cash experience
