Corcentric

Accounts Receivable Resolution Analyst

Corcentric

full-time

Posted on:

Location Type: Hybrid

Location: Downers Grove • Illinois • United States

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Salary

💰 $50,000 - $70,000 per year

About the role

  • Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
  • Record, review, and track open disputes and deductions.
  • Analyze root causes of disputes and recommend corrective actions.
  • Communicate findings and resolution outcomes clearly and professionally.
  • Monitor assigned accounts to ensure timely resolution and follow-up.
  • Request and manage supporting documentation from customers.
  • Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
  • Maintain accurate records of all interactions and resolutions.
  • Prepare and present reports to management on dispute trends and resolution metrics.
  • Support additional projects and tasks as assigned.

Requirements

  • Approximately 2+ years of experience in accounts receivable, collections, or dispute resolution.
  • Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience
  • Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease.
  • Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes.
  • Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts.
  • Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
  • Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence.
  • Innate sense of accountability, taking ownership of responsibilities and always striving to improve.
  • It’s great if you also have:
  • Experience working in a Shared Services or B2B Managed Services environment
  • Familiarity with deduction management tools or platforms
  • Knowledge of billing and invoicing processes in a SaaS or services-based company
Benefits
  • Generous annual paid time off program that increases with tenure
  • Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
  • An annual paid day off to volunteer for causes that are near and dear to you
  • Paid maternity, paternal/secondary caregiver, and adoptive parent leave
  • Company-paid life and disability insurance
  • 401k program with a company match
  • Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
  • Dental plan – including orthodontia coverage
  • Vision plan – including discount for LASIK surgery
  • All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
  • A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounts receivablecollectionsdispute resolutionaccount reconciliationMicrosoft Exceldata analysisenterprise systemsdeduction management
Soft Skills
attention to detailcustomer-focused communicationtime managementorganizational skillscritical thinkingaccountabilityrelationship building