Corbion

IT Support

• Support daily IT operations at the Totowa, NJ facility, including end-user support, incident resolution, service requests, and escalation of complex technical issues.
• Provide responsive technical support across warehouse and office environments, with clear communication, timely follow-through, and a focus on positive user experiences.
• Support ITIL-based service management processes, including incident, problem, change, service request, and asset management; maintain accurate ticket documentation and service records.
• Create and maintain technical documentation and knowledge base articles, and help users understand technology best practices and company standards.
• Contribute to root cause analysis, continuous improvement initiatives, and activities that support SLA and KPI performance objectives.
• Support Microsoft enterprise environments, including Windows 10/11, Microsoft 365, Active Directory, Microsoft Intune, endpoint management, operating system deployments, software packages, and security updates.
• Configure, maintain, and troubleshoot Cisco wireless and switching infrastructure, including Wireless LAN Controllers, Catalyst switches, RF analysis, site surveys, roaming, authentication, latency, and connectivity issues.
• Monitor network performance and help ensure reliable connectivity for mobile devices, RF scanners, printers, warehouse management systems, and other business-critical warehouse operations.
• Configure, deploy, and support Zebra RF handheld devices, Android-based mobile computers, barcode scanners, label printers, wireless profiles, device provisioning, firmware, updates, and security settings.
• Troubleshoot scanner hardware, software, barcode scanning applications, and warehouse management system connectivity to support inventory, receiving, picking, packing, and shipping functions.
• Assist with mobile device lifecycle management, replacements, inventory tracking, and reliable RF device operation.
• Support manufacturing and operational technology environments in collaboration with OT and automation teams.

IT Technical Engineer