Coralogix

Technical Account Manager – LATAM

Coralogix

full-time

Posted on:

Location Type: Office

Location: Brasília • Brazil

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Tech Stack

CloudGoJavaPython

About the role

  • Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
  • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
  • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
  • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
  • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
  • Establishing relationships and engaging with technical counterparts to drive product adoption
  • Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs
  • Advocate internally for customer needs within Coralogix and influence a product development roadmap
  • Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities

Requirements

  • Excellent communication skills in Spanish and English written and verbal, Portuguese advantageous
  • Background knowledge of DevOps / Cloud / Observability Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
  • Hands-on experience in technical integrations and complex troubleshooting
  • Experience in customer facing positions and excellent customer-facing skills
  • Strong presentation skills with the ability to establish credibility with executives
  • Hands-on Engineering/DevOps background – advantage
  • Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
  • BSc degree in Computer Science / Engineering - advantage
  • Experience in SAAS B2B software companies - advantage
Benefits
  • Coralogix fosters a culture of innovation and continuous learning
  • Encouraged to challenge the status quo and contribute to our shared mission
  • Equal opportunity employer and encourages applicants from all backgrounds to apply.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical integrationstroubleshootingJavaGoPythonDevOpsCloudObservabilityLog ManagementSIEM
Soft Skills
communication skillscustomer-facing skillspresentation skillsrelationship buildingengagementadvocacyinfluencecredibility establishment
Certifications
BSc degree in Computer ScienceBSc degree in Engineering