CORA Group

Customer Success Manager

CORA Group

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own the end‑to‑end customer success lifecycle.
  • Deliver role-based training sessions on Ineo Mobility Software.
  • Act as the primary customer advocate.
  • Monitor customer usage analytics and mitigate churn risks.
  • Identify upsell/cross-sell opportunities.
  • Contribute to customer journey mapping and KPI development.

Requirements

  • 3–7 years in Customer Success, Account Management, or client-facing software support.
  • Experience training/supporting clients in workflow-based systems.
  • Strong analytical and communication skills.
  • Experience in global mobility, tax, payroll, or financial services.
  • Knowledge of Zendesk, HubSpot, Jira.
  • SaaS experience and process improvement mindset.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementworkflow-based systemsanalyticsKPI developmentprocess improvement
Soft Skills
communicationanalyticalcustomer advocacy