Director of Operations
CORA Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$100,000 - CA$130,000 per year
Job Level
Lead
About the role
- Oversee customer support performance and escalation processes
- Implement AI-assisted ticket triage and automation to enhance support
- Lead the implementation and training process for successful product adoption
- Build and mentor a high-performing customer-facing team
- Define and execute a unified strategy for Support and Implementation
Requirements
- 3+ years in a leadership in Operations, Customer Success, Support, or Implementation in a SaaS B2B environment
- Proven ability to improve operational metrics and customer satisfaction through data and process optimization
- Experience implementing or managing AI-powered support or analytics tools (e.g., chatbots, predictive ticket routing, sentiment analysis)
- Strong analytical and communication skills with executive presence and cross-departmental influence
Benefits
- AI-assisted ticket triage and chatbot automation
- Access to AI-enabled tools for case management
- Continuous improvement opportunities through training and mentoring
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI-assisted ticket triageautomationdata optimizationprocess optimizationanalytics toolschatbotspredictive ticket routingsentiment analysis
Soft skills
leadershipcommunicationanalytical skillsexecutive presencecross-departmental influencementoring