Senior Manager, Managed Knowledge Services

Sr. Manager overseeing Managed Knowledge Services client engagements for CCC.

Posted 5/27/2026full-timeRemote • Illinois, Massachusetts, Missouri • 🇺🇸 United StatesSenior💰 $95,000 - $105,000 per yearWebsite

Key responsibilities & impact

Operational oversight of assigned Managed Knowledge Services engagements as part of CCC’s professional services product offering
Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on time contract renewals
Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team
Serve as the escalation point for employee relations matters
Oversee recruitment, onboarding, performance management, and career development initiatives

What you’ll need

Bachelor’s degree required, MLS/MLIS degree preferred
Minimum of 3 years’ experience in a client facing role, supporting client accounts managing teams and guiding talent
Strong people management skills with proven ability to develop, motivate and retain high-performing teams
Demonstrated experience managing and growing client relationships in research or corporate library preferred; pharmaceutical experience a plus
Self-directed and motivated with ability to work in a collaborative environment
Excellent oral and written communication skills
Ability to travel up to 10%

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementperformance managementrecruitmentonboardingcareer development

Soft Skills

people managementteam motivationcollaborationoral communicationwritten communication

Certifications

Bachelor’s degreeMLS degreeMLIS degree