Copyright Clearance Center (CCC)

Manager

• Operational oversight of assigned Managed Knowledge Services engagements as part of CCC’s professional services product offering
• Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on time contract renewals
• Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team
• Serve as the escalation point for employee relations matters
• Oversee recruitment, onboarding, performance management, and career development initiatives

Senior Manager, Managed Knowledge Services