Copyright Clearance Center (CCC)

Customer Success Manager

• Act as a strong high touch resource to clients, driven through a comprehensive understanding of client and CCC products.
• Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal.
• Maximize account growth by identifying new revenue sources and by promoting products and services.
• Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products.
• Escalation point for handling difficult client issues, high severity requests, or issue escalations.
• Act as customer advocate to ensure that all departments understand customers’ needs and requirements.
• Conduct occasional training with client staff to ensure proper utilization of the licenses and supported products.

Client Engagement Manager