Client Engagement Manager
Copyright Clearance Center (CCC)
full-time
Posted on:
Location Type: Hybrid
Location: Danvers • Massachusetts • United States
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Salary
💰 $70,000 - $85,000 per year
About the role
- Act as a strong high touch resource to clients, driven through a comprehensive understanding of client and CCC products.
- Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal.
- Maximize account growth by identifying new revenue sources and by promoting products and services.
- Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products.
- Escalation point for handling difficult client issues, high severity requests, or issue escalations.
- Act as customer advocate to ensure that all departments understand customers’ needs and requirements.
- Conduct occasional training with client staff to ensure proper utilization of the licenses and supported products.
Requirements
- 3-5 years corporate client account management and client retention experience a must
- Proven B2B sales/renewals success, including business development capabilities to mine accounts for upsell opportunities
- Demonstrated ability to enhance relationships, develop new internal contacts across all levels and cultures
- Ability to consistently demonstrate innovation and sound judgment when making decisions
- Exceptional interpersonal skills and written communication skills, comfortable delivering formal presentations
- Travel approximately up to 20%
Benefits
- Sales/renewals incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillswritten communication skillsnegotiation strategiescustomer advocacyrelationship enhancementinnovationsound judgmentformal presentations