Sales Engineer

Copeland

Sales Engineer managing Copeland’s HVACR technology customers and distributors across Colombia and Latin America. Supporting technical sales, training, relationships, reporting, and customer success.

Posted 8/19/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management and customer relationship skills, with a focus on building long-term partnerships and delivering effective training programs. Proficient in managing customer communications and collaborating across international teams to enhance product adoption and customer satisfaction.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementSales EngineeringBilingual Communication (English and Spanish)Microsoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales EngineeringCustomer Relationship ManagementTechnical SalesInventory ManagementForecastingTraining Program DevelopmentProblem-SolvingPresentation SkillsCustomer Education Initiatives

Soft Skills

Customer Service OrientationRelationship-BuildingOrganizational SkillsTime ManagementSelf-Motivated

Tools & Technologies

SalesforceMicrosoft Office Suite

Industry Keywords

HVACRIndustrialRefrigerationSoftwareTechnology

About the role

Key responsibilities & impact

Manage and support Cargo Solutions and Cooper Atkins customers and distributors across Ecuador, Colombia, Peru, and Brazil
Support the transition of new customers into long-term business relationships, directly or through distributors
Build, maintain, and strengthen customer and distribution-partner relationships
Serve as the primary point of contact between Copeland and assigned accounts
Deliver on-site customer and distributor training programs
Support customer education initiatives and product adoption activities
Coordinate with technical support teams regarding customer quality and application requirements
Assist customers and distributors with inventory management and planning
Coordinate internal activities supporting customers and distributors
Facilitate communication among LATAM, U.S., and Asia teams regarding customer and account needs
Collaborate with Sales, Marketing, Customer Service, Operations, and Technical Support teams
Maintain customer records, sales reports, forecasts, and Salesforce data
Manage product sample inventory and forecasting with manufacturing facilities in the United States and Asia
Support trade shows, industry events, distributor meetings, and customer visits throughout the region
Develop and execute customer communication initiatives to enhance company visibility and engagement

Requirements

What you’ll need

Bachelor's degree in Engineering, Business Administration, Marketing, or a related field, or equivalent professional experience
Experience in account management, sales engineering, technical sales, or customer relationship management
Experience within the software, technology, HVACR, industrial, refrigeration, or related industries is preferred
Proficiency in Microsoft Office Suite
Strong customer service orientation and commitment to exceeding customer expectations
Excellent relationship-building and stakeholder management skills
Strong verbal and written communication skills in English and Spanish
Excellent organizational, follow-up, and time management skills
Self-motivated, proactive, and able to work independently
Ability to manage multiple priorities in a fast-paced environment
Willingness and ability to travel up to 70%
Portuguese proficiency is highly desirable
Customer-centric mindset
Technical aptitude and problem-solving abilities
Strong presentation and training skills
Results-oriented approach
Ability to work effectively across cultures and international teams
Strong attention to detail and accountability

Benefits

Comp & perks

Flexible and competitive benefits plans
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave
End-to-end employee development from onboarding through senior leadership
Employee resource groups
Inclusive and belonging-focused workplace culture