Oracle Support Analyst

Copeland

Oracle IT Analyst supporting Oracle EBS Procurement and Order Management for Copeland’s HVACR and cold-chain technology business. Improving supply chain processes through configuration, testing, support, and stakeholder collaboration.

Posted 8/10/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Oracle E-Business Suite R12, particularly in Distribution, Procurement, and Order Management modules, with a strong focus on functional documentation, process mapping, and user training. Possesses analytical problem-solving skills and the ability to liaise effectively between business users and technical teams to enhance system efficiencies.

Highest-signal resume keywords

Oracle E-Business Suite R12Distribution Module ExpertiseProcurement Module ExpertiseOrder Management Module ExpertiseSQL Querying

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements AnalysisFunctional Specification DevelopmentProcess MappingFunctional Documentation CreationUser Acceptance Testing SupportGap AnalysisEnd-User TrainingOracle Implementation ExperienceProcure-to-Pay Lifecycle UnderstandingOrder to Cash Lifecycle Understanding

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsStakeholder ManagementProactive Mindset

Tools & Technologies

Oracle R12 SCMOracle E-Business SuiteIProcurementInventory ManagementWMSShippingPricing

Industry Keywords

Supply Chain ProcessesGlobal Environment ExperienceCross-Functional Environment Experience

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Gather, analyze, and document business requirements and translate them into Oracle E-Business Suite functional specifications
Design, configure, and support Oracle R12 SCM/Distribution modules, including Purchasing, Order Management, iProcurement, Inventory, iSupplier, Shipping, WMS, and Pricing
Map as-is business processes, perform gap analysis, and design optimized to-be processes
Create and maintain scope documents, functional design documents, use cases, process flows, and user training materials
Develop and execute functional test scripts and support User Acceptance Testing
Provide end-user training and ongoing functional and technical support
Resolve issues and manage Oracle Service Requests
Liaise between business users and technical teams to deliver IT solutions
Identify process efficiencies and system enhancement opportunities

Requirements

What you’ll need

University degree in Information Technology, Business, Supply Chain, or a related field
5–7 years of hands-on experience with Oracle E-Business Suite R12
Strong functional expertise in Distribution, Procurement, and Order Management modules
Solid understanding of Procure-to-Pay and Order to Cash lifecycles and supply chain processes
Experience with at least one end-to-end Oracle implementation or multiple Oracle Procurement support projects
Strong analytical and problem-solving skills
Experience creating functional documentation and process maps
Working knowledge of SQL for querying tables and reading packages
Excellent written and verbal communication skills in English
Preferred: functional knowledge of ASCP and Manufacturing modules
Preferred: experience in a global or cross-functional environment
Preferred: strong stakeholder management skills
Proactive, pragmatic, and results-oriented mindset

Benefits

Comp & perks

Flexible working schedule with the option of working hybrid
Flexible and competitive benefits plans
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave
Employee resource groups
End-to-end employee development from onboarding through senior leadership