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Copeland

IT Systems Analyst – UKG Kronos

Copeland

IT Systems Analyst responsible for UKG Pro Workforce Management system administration and support. Collaborating with HR, Payroll, and IT to optimize workforce management processes.

Posted 8/3/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in UKG Pro Workforce Management administration, configuration, and optimization, with strong analytical and troubleshooting skills to support workforce management processes and integrations with payroll systems.

Highest-signal resume keywords
UKG Pro Workforce ManagementServiceNow Incident ManagementWorkday IntegrationPayroll ProcessingAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Workforce ManagementConfigurationOptimizationRoot Cause AnalysisReporting Tools
Soft Skills
Communication SkillsTroubleshooting Skills
Tools & Technologies
ServiceNowWorkdayADPCeridian Dayforce
Industry Keywords
HR Business ProcessesTimekeepingAttendance ManagementLabor Management

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Responsible for the administration, configuration, support, and optimization of the UKG Pro Workforce Management (WFM) platform.
  • Partner closely with HR, Payroll, Operations, and IT teams to ensure accurate workforce scheduling, timekeeping, attendance, and labor management.
  • Support integrations with Workday, ADP, and Ceridian Dayforce payroll systems.
  • Utilize ServiceNow for incident, problem, change, and service request management while meeting established SLAs.
  • Analyze business requirements and configure UKG pay rules, work rules, schedules, labor levels, and accrual profiles.
  • Collaborate with HR, Payroll, Benefits, and Operations teams to support workforce management processes.
  • Perform root cause analysis for production issues and recommend long-term solutions.
  • Develop and maintain workforce reports, dashboards, and analytics using UKG reporting tools.
  • Coordinate and execute system upgrades, patches, regression testing, and production deployments.
  • Support employee lifecycle data synchronization between Workday and UKG.
  • Maintain system documentation, process flows, technical specifications, and knowledge base articles.

Requirements

What you’ll need
  • Bachelor's degree in Information Technology, Computer Science, Business, Human Resources, or related field.
  • 3–7 years of experience supporting UKG (Kronos) Workforce Management.
  • Hands-on experience with UKG Pro Workforce Management.
  • Experience utilizing ServiceNow for incident management, change management, service catalog requests, and workflow management.
  • Strong understanding of workforce management, payroll processing, and HR business processes.
  • Excellent analytical, troubleshooting, and communication skills.

Benefits

Comp & perks
  • Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
  • We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.