Application Engineer – Refrigeration

Copeland

Application Engineer in HVACR providing technical support and training on refrigeration systems and technologies across Africa. Engaging with customers and collaborating with multicultural teams.

Posted 6/24/2026full-timeRemote • 🇿🇦 South AfricaSeniorLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVACR designthermodynamicsRefrigeration Systemstroubleshootingapplication supportheat load calculationrefrigerant line sizingelectrical switch gearsdata loggingroot cause analysis

Soft Skills

collaborationcommunicationtrainingcustomer supportproblem-solvingmulticultural teamworkproject managementtechnical writingadaptabilityleadership

Tools & Technologies

Microsoft Officeproduct selection softwareheat load calculation softwaretechnical software toolstraining materialstechnical libraryapplication engineering bulletinsuser manualswarranty data analysistraining center resources

Certifications & Qualifications

Degree in Mechanical EngineeringDegree in Electrical & Electronics Engineering

Industry Keywords

HVACRHealth, Safety, and Environmental (HSE)compressor technologysemi-hermetic compressorscroll transitionwarranty claimscontinuous improvementproject requirementsOEMsdistributors

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Swift response to technical queries from customers.
Work closely with distributors, contractors and OEMs to provide suitable solutions for their project requirements.
Assist customers in using product selection software.
Assist customers in using heat load calculation software.
Assist customers in refrigerant line components selection, selection of suitable electrical switch gears, refrigerant line sizing etc.
Maintain a technical library, support the creation of catalogs, application engineering bulletins, and user manuals.
Develop cross reference documents with competition.
Engage with customers on alternate refrigerants.
Explore new applications in the region.
Support semi-hermetic compressor to scroll transition.
Lead NBO for refrigeration products in MEA working together with the Sales organization.
Develop and manage a training calendar and create technical training materials.
Deliver training sessions including hands-on training on controllers and protections used in condensing units and compressors.
Coordinate the tools and resources needed for the training center.
Manage warranty claims and provide troubleshooting support for both production and field failures.
Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis.
Collaborate with manufacturing plants, providing feedback to improve product performance.
Analyze and maintain warranty data to support continuous improvement initiatives.

Requirements

What you’ll need

Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
8-10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.
Strong knowledge of thermodynamics, Refrigeration Systems and controls.
Technical expertise in troubleshooting and application support.
Strong collaboration and communication skills with the ability to work across multicultural teams.
Competent in Microsoft Office and technical software tools.
Willingness to travel across Africa region.
Ability to work outside typical office environments when required.
Commitment to Health, Safety, and Environmental (HSE) standards and procedures.

Benefits

Comp & perks

Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
Paid parental leave (maternal and paternal).
Vacation and holiday leave.