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Copeland

Manager, Controls Services – Support

Copeland

Manager leading global technical support and controls-related services in HVACR environments. Driving deployment readiness and service effectiveness across refrigeration and cold chain customer environments.

Posted 5/5/2026full-timeKennesaw • Montana, Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead global technical support and controls-related technical services across refrigeration and cold chain customer environments.
  • Provide leadership for 5 direct reports and a total team of approximately 14 technical professionals.
  • Partner closely with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams to improve deployment readiness and strengthen integration consistency.
  • Align technical support performance with controls services delivery to ensure consistent execution across Copeland’s lifecycle services model.

Requirements

What you’ll need
  • Bachelor's degree in Engineering, Computer Science, or related technical field.
  • Strong background in HVACR controls systems, programming, integrations, and system architecture.
  • 5+ years of leadership experience within professional services, technical delivery, or engineering organizations.
  • Experience supporting complex customer deployments involving controls programming, integrations, or commissioning.
  • Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes.

Benefits

Comp & perks
  • Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more.
  • We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
HVACR controls systemsprogrammingintegrationssystem architecturetechnical deliverycontrols programmingcommissioningservice delivery metricsSLA performancetechnical KPIs
Soft Skills
leadershipteam managementcollaborationcommunication
Certifications
Bachelor's degree in EngineeringBachelor's degree in Computer Science