Application Engineer

Copeland

Technical Application Engineer providing support for HVACR products across Mexico. Collaborating with cross-functional teams and developing technical documentation and customer training initiatives.

Posted 4/28/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide Technical Application Support of Copeland wholesalers and dedicated sales force for product selection and specification
Development of application profiles and technical bulletins
Customer training at designated locations
Warranty management throughout authorized workshop
Development of cross references or specific documentation that can support commercial initiatives
Field support and troubleshooting
Hands on training at Mexico´s Learning Center
Promote Copeland initiatives by participating at industry associations events and other related activities
Proactively interact with cross functional teams including Product Engineering, Marketing, Customer Service, Quality and Sales through designated task to enhance our customer support

Requirements

What you’ll need

2-5 years in application/product engineering of AC and/or Refrigeration
Excellent communication skills including the ability to successfully present to customers (including large groups) and senior leadership
Ability to read electrical schematics, troubleshoot and diagnose electrical circuits
Understanding of quality metrics
Ability to handle measuring and adjusting tools
Bachelor’s degree in related major (engineering)
Ability to make independent decisions and recommendations to effectively solve customer’s issues/complaints
Must have excellent computer skills, including Excel, Word, Power Point and social media
Excellent verbal and written communication

Benefits

Comp & perks

Health insurance
Professional development opportunities
Domestic and international travel may be needed <30%

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supportproduct selectiontechnical documentationwarranty managementtroubleshootingreading electrical schematicsdiagnosing electrical circuitsquality metricsmeasuring toolsadjusting tools

Soft Skills

excellent communicationpresentation skillsindependent decision makingproblem solvingcustomer interactionteam collaborationtraining skillsverbal communicationwritten communicationcustomer service