Copeland

Associate Engineer

Copeland

full-time

Posted on:

Location Type: Hybrid

Location: Quezon City • Philippines

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About the role

  • Provide our customers with exceptional Customer Service and Tech Support through phone and email contacts.
  • Communicate with their customers effectively as well as meet if not exceed the required scores needed for their monthly Quality Assurance audits.
  • Attend all the necessary trainings assigned to them.

Requirements

  • Handle level 1 Technical Calls
  • Assess existing systems and/or user needs to analyze proper course of action
  • Improves client references by writing and maintaining documentation.
  • Maintains a log of completed work using an incident-tracking application
Benefits
  • Flexible and competitive benefits plans offer the right options to meet your individual/family needs.
  • Paid parental leave (maternal and paternal)
  • Vacation and holiday leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportIncident TrackingDocumentation WritingSystem AssessmentLevel 1 Technical Calls
Soft Skills
Customer ServiceEffective CommunicationQuality AssuranceTraining Attendance