Manager, Professional Services
Copeland
full-time
Posted on:
Location Type: Hybrid
Location: Kennesaw • Montana • United States
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About the role
- Lead the organization responsible for controls programming, integrations, configuration, commissioning enablement, and advanced technical support.
- Provide technical leadership to ensure consistent execution across controls platforms including system architecture, integrations, and controls support delivery.
- Establish and maintain technical standards, documentation, and best practices for Controls services and support delivery.
- Enable successful support of large-scale controls programs, including food retail modernization initiatives and CO₂ system deployments.
- Ensure teams are equipped with the tools, documentation, and training required to support deployed controls solutions effectively.
- Act as a technical escalation point for complex system, integration, or commissioning challenges requiring advanced controls expertise.
- Monitor and improve performance against defined service level commitments, technical KPIs, and delivery outcomes.
- Strengthen collaboration across Professional Services, Project Services, Field Services, Engineering, and Product Management to support end-to-end solution delivery.
- Support the development of scalable service offerings and repeatable technical solutions that drive lifecycle services growth, including growth of technical support.
- Build technical capability within the organization through employee development, coaching, and skills progression.
- Drive continuous improvement initiatives focused on delivery efficiency, solution quality, and operational scalability.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related technical field.
- Strong background in HVACR controls systems, programming, integrations, and system architecture.
- 5+ years of leadership experience within professional services, technical delivery, or engineering organizations.
- Experience supporting complex customer deployments involving controls programming, integrations, or commissioning.
- Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes.
- Strong organizational, prioritization, and escalation management skills.
- Experience working with global or distributed technical teams.
Benefits
- medical insurance plans
- dental and vision coverage
- 401(k) and more
- flexible time off plans including paid parental leave, vacation and holiday leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
controls programmingintegrationssystem architectureHVACR controls systemscommissioningtechnical supportservice delivery metricsSLA performancetechnical KPIs
Soft Skills
technical leadershiporganizational skillsprioritizationescalation managementcollaborationemployee developmentcoachingcontinuous improvement
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer Science