EWM Manager, SAP – Implementation & Maintenance
RTX
Cyber SecurityERP
Salary
💰 CA$120,000 - CA$150,000 per year
Job Level
SeniorLead
Tech Stack
ERP
About the role
- Lead the planning, design, development, and implementation of OnBase solutions across business units
- Partner with stakeholders to identify process automation, workflow, and document management opportunities
- Establish and enforce ECM governance, policies, and best practices
- Maintain strong vendor relationships, particularly with Hyland Software
- Manage a team of six ECM professionals, including business analysts, developers, and system administrators
- Lead hiring, recruiting, and onboarding of new team members
- Conduct regular performance reviews and provide feedback and coaching to support growth and retention
- Set clear performance goals, expectations, and development plans for direct reports
- Foster a collaborative and accountable team culture
- Oversee daily operations and performance of the OnBase ECM platform
- Ensure timely system maintenance, upgrades, and support issue resolution
- Prioritize and manage ECM project pipeline, enhancements, and change controls
- Maintain system availability, data integrity, and disaster recovery protocols
- Ensure ECM operations comply with relevant regulations (e.g., GDPR, SOX)
- Monitor security, implement access controls, and maintain audit trails in OnBase
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or related field
- 8+ years of experience with OnBase by Hyland, including at least 2 years in a managerial or team lead role
- Proven experience hiring, managing, and developing technical teams
- Strong background in ECM, workflow automation, records management, and system integration
- Excellent leadership, communication, and organizational skills
- Nice to have Hyland OnBase certifications (OCSA, OCWA, OCSA)
- Familiarity with integration of ECM systems with ERP, CRM, or EMR platforms
- Experience managing ECM in a regulated environment (e.g., manufacturing, healthcare, finance, government)
