Director, Global IT Service Delivery – Operations
Copeland
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $200,000 per year
Job Level
Lead
About the role
- Key contributor to the global IT Infrastructure Strategy along with the management team
- Annual IT Budget preparation and cost control
- Act as a focal point for all IT issues within the area
- Agree SLAs with the Business and ensure service levels are achieved
- Ensure optimum support for end-users
- Stand up a global service desk for IT support
- Oversee responsibility for Endpoint services
- Supervision and coordination of organization supporting Site Services, Service Desk, and Endpoint Management
- Communicate IT strategy and plans to business leaders
Requirements
- College/University degree in a related field or experience may be considered in lieu of formal education
- Minimum of 15 years’ experience in IT / Leadership
- Previous experience within a matrix organization with direct people management
- Previous experience in working with high-level management and executive leadership
- Previous experience in leading a remote team within an area
- Ability to travel up to 30% (global)
Benefits
- Medical insurance plans
- Dental and vision coverage
- 401(k)
- Paid parental leave
- Flexible time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Infrastructure StrategyBudget preparationCost controlService Level Agreements (SLAs)Endpoint servicesService Desk managementEndpoint Management
Soft skills
LeadershipCommunicationSupervisionCoordinationInterpersonal skills