Solutions Engineer

• Serve as trusted customer partner and pre-sales solution subject matter expert for refrigeration, HVAC and lighting controls (supervisory, distributed, custom, third-party integrations) and applicable services (commissioning, programming, project)
• Serve as commercial solution expert on markets, industries, channels and competitive product lines
• Identify trends in controls solutions and services in assigned industries
• Collaborate with the sales team on customer facing engagements and serve as commercial solution expert
• Pull in technical subject matter experts where needed
• Perform discovery conversations with customers to understand their pain points, value, budget and timing to create the correct strategic solution for them
• Act as the bridge between technical and commercial teams internally and with the customer; focus on driving value
• Development and lead strategic direction of new solutions with customers across Cold Chain – including, but not limited to, solutions with focus on Food Retail and potentially Foodservice and Industrial markets
• Create and collaborate with cross functional teams on new solutions with customers; including providing direction to the project management, customer success or product management team to ensure the successful execution for new solutions
• Develop business cases and financial justification to prioritize opportunities for potential customer strategic solutions; including proposed success metrics
• Collaborate and transition new solution to Product Management team to transition from pre-sales activities to life-cycle management in product management and/or development
• Communication of new solution progress and development to Leadership team
• Establish and implement short- and long-range goals, objectives, policies, and operating procedures

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