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Commercial Customer Service Analyst, SDR – Remote
COPE Executive SearchSDR remoto qualificando leads via WhatsApp para clínica médica e estética. Convertendo campanhas de marketing em consultas agendadas e oportunidades reativadas.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales drive and target-oriented mindset while effectively managing leads through CRM tools and WhatsApp. Capable of building rapport with diverse audiences and achieving appointment-setting and conversion targets in a medical or aesthetic context.
Highest-signal resume keywords
Sales Support via WhatsAppCRM ManagementAppointment-SettingEmpathy and Active ListeningLead Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Writing SkillsEmpathyActive ListeningBuilding Rapport
Tools & Technologies
CRM Tools
Industry Keywords
Medical ClinicsPhysician OfficesHospitalsAestheticsSales Funnel
About the role
Key responsibilities & impact- Respond promptly and empathetically to qualified leads via WhatsApp
- Guide leads consultatively through the sales funnel, with a focus on scheduling medical and aesthetic appointments
- Conduct structured follow-ups with opportunities that did not progress after the initial contact
- Launch reactivation (recall) campaigns and seasonal initiatives for specific procedures
- Consistently organize and update the CRM with each opportunity’s history and status
- Work toward achieving individual appointment-setting and conversion targets
Requirements
What you’ll need- Strong sales drive and target-oriented mindset
- Ability to respond to prospective patients extremely quickly
- Excellent writing skills, empathy, active listening, and the ability to build rapport with diverse audiences
- Previous experience providing sales support via WhatsApp, managing leads, and using CRM tools is required
- Previous professional experience in medical clinics, physician offices, hospitals, aesthetics, or related fields is a plus
Benefits
Comp & perks- Commission-based compensation
- Remote work