Head of Business & Client Services

COPE Executive Search

Liderança de atendimento e negócios em agência global de creator marketing. Gestão de clientes, crescimento de contas, equipes, operações e rentabilidade em São Paulo.

Posted 8/22/2026full-timeSão Paulo • 🇧🇷 BrazilLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client services and account management, with a strong focus on building relationships with C-level executives and driving business growth through strategic planning and operational efficiency. Proficient in analyzing market data and managing financial aspects of accounts to ensure profitability and client satisfaction.

Highest-signal resume keywords

Client Services ManagementC-Level Executive EngagementRFP Preparation and LeadershipFinancial and Operational ManagementTeam Development and Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBusiness Unit ManagementMarket AnalysisBudget ManagementRevenue Growth StrategiesCampaign PlanningProposal DevelopmentOperational EfficiencyData InterpretationCrisis Management

Soft Skills

Clear CommunicationRelationship BuildingInfluencing SkillsCoaching and FeedbackSelf-Direction

Industry Keywords

AdvertisingCommunicationsMarketing AgenciesInfluencer MarketingCreator EconomySocial Media

About the role

Key responsibilities & impact

Lead strategic relationships with major national and global clients, including engagement with C-level executives
Develop an in-depth understanding of the agency’s business, clients, markets, consumers, and brand challenges
Build long-term partnerships, ensuring account retention, satisfaction, and growth
Identify organic growth, upsell, and cross-sell opportunities, structuring expansion plans
Build and manage an opportunity pipeline, with a roadmap for converting opportunities into new projects and revenue
Lead campaign planning in alignment with each account’s commercial model and in collaboration with internal teams and partners
Participate in RFPs and pitches, contributing to strategic, efficient, and competitive proposals
Manage escalations, critical situations, and account crises
Ensure compliance with commercial agreements, scopes, timelines, deliverables, and expectations
Produce and present executive reports on results, analyses, recommendations, and opportunities
Analyze consumer, market, brand, and campaign data to identify trends and share insights
Manage budgets, margins, profitability, hours worked, scope, and resource allocation
Lead and develop the account team through coaching, feedback, challenges, and ongoing development
Identify and nurture talent, building a high-performing team
Implement processes, workflows, and tools to drive operational efficiency and business growth

Requirements

What you’ll need

Extensive experience in Client Services, account management, operations, or business unit management within advertising, communications, or marketing agencies
Track record of building relationships with and influencing C-level executives at major accounts, preferably multinational clients
Proven experience identifying and converting growth opportunities within existing clients
Direct experience preparing and leading RFPs, pitches, and strategic proposals
Ability to manage crises, escalations, and sensitive relationship situations
Strong command of the financial and operational management of accounts, including revenue, budget, margin, profitability, hours, scope, and resources
Experience building, leading, and developing high-performing teams
Ability to interpret consumer, market, brand, and campaign data and translate information into executive recommendations
Clear and assertive communication, with the credibility and ability to inspire confidence in executive clients
Fluent English for interaction with international clients and teams
Experience in influencer marketing, the creator economy, or social media is a plus but not required
Strategic, commercially minded, and highly execution-oriented
Self-directed, with broad business perspective, executive communication skills, a hands-on approach, and the ability to build in an environment of growth and transformation

Benefits

Comp & perks

Paid vacation after 12 months with the company
Amil health insurance after 3 months with the company
TotalPass
C4 Life included
On-site work four days per week
Allowance for meals, transportation, and home-office expenses