Copass Saúde

Call Center Representative

• Orientar ou esclarecer dúvidas de beneficiários e rede credenciada;
• Emitir guia de autorização de procedimentos médicos e odontológicos;
• Realizar captura de vaga e intermediar a transferência hospitalar de pacientes;
• Realizar demais atividades pertinentes ao cargo.

Assistente de Atendimento, Call Center

Analyst

• Receive, analyze and validate OPME authorization forms and requests, verifying technical suitability, contractual compliance and clinical relevance.
• Liaise with providers for clarifications, adjustments and technical negotiations when necessary.
• Support the Medical Audit team in preparing technical analyses and decision-making.
• Manage response deadlines to providers and organize the material release workflow.
• Monitor utilization patterns, support process improvements and maintain updated records and reference tables.
• Provide technical information to internal departments and ensure adherence to institutional policies.
• Monitor OPME-related indicators and propose workflow adjustments when appropriate.

Assistente de Atendimento, Call Center

OPME Analyst – Temporary