Customer Service Representative

Copart

Customer Service Representative for Copart responsible for coordinating the release of vehicles. Engaging with body shops, vehicle owners, and insurance companies in a remote capacity.

Posted 5/23/2026full-timeRemote • California, Colorado, New York, Washington • 🇺🇸 United StatesJunior💰 $16 - $22 per hourWebsite

About the role

Key responsibilities & impact

Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
Follow all Copart policies and guidelines to ensure quality and consistency in your work.
Help out with other tasks or assist teammates as needed.
Perform other duties as assigned by management.

Requirements

What you’ll need

Minimum of one year office support experience in a customer service role.
High school diploma or GED
Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages.
Typing speed of 45 WPM and familiarity with basic 10-key.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong attention to detail, great problem-solving skills, and the ability to multitask.
A professional virtual appearance with a quiet, distraction-free workspace.
Bilingual skills are a plus.
Must be able to work occasional overtime.

Benefits

Comp & perks

Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceoffice supporttyping speed 45 WPM10-key proficiencyMicrosoft Office Suiteproblem-solvingmultitasking

Soft Skills

communication skillsattention to detailorganizational skillsteam collaborationprofessional appearance

Certifications

high school diplomaGED