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About the role
Key responsibilities & impact- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
- Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
- Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
- Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
- Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
- Follow all Copart policies and guidelines to ensure quality and consistency in your work.
- Help out with other tasks or assist teammates as needed.
- Perform other duties as assigned by management.
Requirements
What you’ll need- Minimum of one year office support experience in a customer service role.
- High school diploma or GED
- Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages.
- Typing speed of 45 WPM and familiarity with basic 10-key.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail, great problem-solving skills, and the ability to multitask.
- A professional virtual appearance with a quiet, distraction-free workspace.
- Bilingual skills are a plus.
- Must be able to work occasional overtime.
Benefits
Comp & perks- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceoffice supporttyping speed 45 WPM10-key proficiencyMicrosoft Office Suiteproblem-solvingmultitasking
Soft Skills
communication skillsattention to detailorganizational skillsteam collaborationprofessional appearance
Certifications
high school diplomaGED
