Copart

PT Customer Service Representative

Copart

part-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $16 - $22 per hour

Job Level

Junior

About the role

  • Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
  • Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
  • Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
  • Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
  • Meet daily performance goals, including making 70+ calls a day and processing 40+ live lots daily.
  • Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
  • Follow all Copart policies and guidelines to ensure quality and consistency in your work.
  • Help out with other tasks or assist teammates as needed.
  • Perform other duties as assigned by management.

Requirements

  • Minimum of one year office support experience in a customer service role.
  • High school diploma or GED
  • Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages
  • Typing speed of 45 WPM and familiarity with basic 10-key
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong attention to detail, great problem-solving skills, and the ability to multitask
  • A professional virtual appearance with a quiet, distraction-free workspace
  • Bilingual skills are a plus
  • Must be able to work occasional overtime.
  • Office equipment will be provided to help you succeed in your role.
Benefits
  • Medical/Dental/Vision
  • 401k plus a company match
  • ESPP - Employee Stock Purchase Plan
  • EAP - Employee Assistance Program (no cost to you)
  • Paid Company Holidays
  • Life and AD&D Insurance
  • Discounts Along with many other employee benefits.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicetyping speed 45 WPM10-key proficiencyMicrosoft Office Suiteproblem-solvingmultitasking
Soft skills
communication skillsattention to detailorganizational skillsteam collaborationprofessional appearance
Certifications
high school diplomaGED