COPAG - Cartamundi Entertainment

Senior E-commerce Analyst

COPAG - Cartamundi Entertainment

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Manage the B2B demand backlog with agencies and suppliers, tracking deadlines, priorities and quality of deliveries.
  • Act as N2 (Level 2) support to resolve complex customer service (SAC) issues related to B2B.
  • Execute operational configurations on the VTEX platform (promotions, collections, storefronts and basic adjustments).
  • Lead periodic meetings and alignments with sales representatives to ensure process standardization and updates to commercial rules.
  • Provide support to internal departments in the billing process when necessary.
  • Send and keep updated the price tables and quotas for B2B clients.
  • Monitor B2B billing, reconciling online orders and representative orders.
  • Prioritize and manage the technical backlog with agencies and suppliers, balancing urgent tasks and strategic deliveries.
  • Act as L2 for complex B2B customer service requests, resolving issues involving commercial rules and integrations.
  • Maintain stability and accuracy in VTEX configurations to prevent operational impacts.
  • Engage and align sales representatives, ensuring standardized processes, correct system usage and updates to price tables and quotas.

Requirements

  • Bachelor's degree completed.
  • Essential experience with VTEX and managing third-party backlogs.
  • Experience working with B2B clients is a plus.
  • Experience with sales administrative and operational routines.
  • Intermediate English.
Benefits
  • Meal allowance (Vale Refeição)
  • Food allowance (Vale Alimentação)
  • Work-from-home allowance (Vale Home Office)
  • SulAmérica Medical Insurance - Employee and dependents – 100% company-sponsored; no co-pay
  • SulAmérica Dental Insurance - Employee and legal dependents – 100% company-sponsored; no co-pay
  • Transportation voucher (no deduction) or company shuttle
  • Gympass
  • Life Insurance - Metropolitan Life
  • Discount on Copag products purchased on the website
  • Profit-sharing (PLR)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VTEXB2B managementoperational configurationscustomer service supportbilling processtechnical backlog managementprice table managementorder reconciliationcommercial rules integration
Soft Skills
leadershipcommunicationorganizational skillsproblem-solvingcollaboration
Certifications
Bachelor's degree