Market Operations Director

COPA - The Colorado Providers Association

Market Operations Director at Guidelight Health improving operations across Colorado clinics. Ensuring clinical integrity and driving growth through effective team leadership and operational strategies.

Posted 5/8/2026full-timeRemote • Colorado • 🇺🇸 United StatesLead💰 $155,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

PHP

About the role

Key responsibilities & impact

Lead, coach, and develop a team of site-level Executive Directors and clinical/operational staff across the Colorado market.
Build leadership bench strength through intentional talent development, succession planning, and performance management.
Establish clear accountability structures while providing the support, resources, and development opportunities teams need to succeed.
Foster a high-performance environment grounded in collaboration, transparency, and continuous improvement.
Drive employee engagement and retention as a strategic priority, investing in the long-term organizational health of the market.
Champion a strong, values-driven culture across all Colorado locations, ensuring consistent alignment to Guidelight's mission and a client-centered, outcomes-focused mindset.
Create meaningful consistency across sites while respecting and honoring the dynamics unique to each local community.
Model and reinforce the behaviors, norms, and expectations that define Guidelight's culture — serving as a visible, present, and inspiring leader across the market.
Drive a shared sense of purpose and belonging that fuels engagement, retention, and exceptional patient care.
Oversee day-to-day operations across all Colorado sites, ensuring efficient, compliant, and high-quality service delivery.
Implement and continuously refine standardized processes and operational frameworks that scale across locations without sacrificing flexibility or quality.
Partner cross-functionally with clinical, finance, HR, growth, and compliance teams to optimize performance and resolve operational challenges.
Leverage data, analytics, and performance metrics to monitor trends, identify gaps, and drive timely, informed action plans.
Thrive in a fast-paced, high-growth environment with evolving infrastructure, bringing structure and clarity without losing agility.
Bring a growth mindset to every aspect of the role — identifying opportunities to expand access, improve capacity, and drive market performance.
Partner with clinical outreach teams and site leaders to execute growth strategies, build and sustain referral relationships, and grow average daily census (ADC) across the region.
Identify opportunities for organic growth, new site development, and service line expansion in alignment with Guidelight's broader strategic plan.
Serve as a market intelligence resource, synthesizing field feedback and competitive dynamics into actionable strategy for leadership.
Collaborate with clinical leadership and Executive Directors to design, implement, and continuously refine PHP and IOP treatment programs and protocols.
Ensure all programs reflect current evidence-based practices, regulatory standards, and the evolving needs of the patient population.
Serve as a clinical thought leader across the market, setting standards of care and championing a trauma-informed, culturally responsive treatment environment.
Hold ultimate accountability for regional profit & loss, working in close partnership with site-level Executive Directors to monitor and act on financial performance.
Own market-level KPIs including client access, clinical outcomes, financial performance, and team engagement, communicating results and strategic recommendations to COO and Guidelight leadership on a regular cadence.
Make data-informed decisions to optimize net revenue, manage operating costs, and drive long-term financial sustainability across the region.
Monitor and evaluate clinical services to ensure ongoing compliance with JCAHO/CARF accreditation standards, Colorado state regulations, and internal organizational policies.
Lead and champion quality improvement initiatives, fostering a culture of continuous learning and accountability at every level.
Proactively identify clinical, operational, and compliance risks and implement appropriate mitigation strategies.
Ensure all sites maintain rigorous safety standards and therapeutic treatment environments.
Champion a patient-centered philosophy across all sites, ensuring care delivery honors the dignity, individuality, and preferences of every person served.
Implement feedback mechanisms to capture the patient voice and integrate it into continuous improvement efforts.
Represent Guidelight Health as an ambassador in professional forums, community events, and collaborative partnerships across Colorado.
Advance mental health awareness and strengthen Guidelight's reputation and reach in the communities we serve.

Requirements

What you’ll need

Must be based in the Denver market, with an ability to travel across the Colorado market to Guidelight's sites.
Minimum of 5 years of progressive leadership experience in a multi-site healthcare environment.
Demonstrated success leading and developing high-performing teams, with a track record of building bench strength and driving engagement.
Strong operational acumen with experience scaling organizations, standardizing processes, and driving performance in high-growth settings.
Track record of driving growth, including census/access goals, referral development, and market expansion, while maintaining operational and clinical integrity.
Deep knowledge of behavioral health regulatory requirements, accreditation standards (JCAHO, CARF), and quality improvement principles.
Proficiency in data analysis and performance measurement, with a clear bias toward outcomes-driven, evidence-based decision-making.
Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels of the organization.
Demonstrated commitment to diversity, equity, and inclusion, with experience building culturally responsive and trauma-informed care environments.

Benefits

Comp & perks

Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
401(k): With company match.
Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisperformance measurementoperational frameworksquality improvementevidence-based decision-makingfinancial performance managementclinical protocolsregulatory compliancemulti-site managementgrowth strategy execution

Soft Skills

leadershipteam developmentemployee engagementcommunicationinfluencingcollaborationstrategic thinkingproblem-solvingcultural responsivenesscontinuous improvement

Certifications

JCAHO accreditationCARF accreditation