Bilingual Telehealth Service Coordinator
COPA - The Colorado Providers Association
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $27 - $32 per hour
About the role
- Ensure clients have the necessary technology and knowledge to participate in virtual services successfully.
- Welcome and orient clients to Guidelight’s virtual programs, covering administrative and technological readiness and program expectations.
- Serve as a point of contact for day-to-day administrative, case management or operational issues in virtual care delivery.
- Schedule appointments and coordinate with clinical staff to ensure smooth transitions between sessions.
- Manage incoming calls and web inquiries, providing accurate information and directing clients to the appropriate staff, as needed.
- Assist clients and providers with sending prior medical records and uploading them into the EHR.
- Track and maintain missing documentation to ensure completeness and compliance.
- Support the virtual clinic with admission, assessment and attendance related documentation and client coordination.
- Troubleshoot basic technical issues and escalate to IT or platform support as needed.
- Track and maintain detailed records of patient interactions, referrals, and intake assessments in Guidelight’s CRM and EMR.
- Verify insurance information and assist with billing inquiries as needed.
- As needed, conduct screening assessments to obtain initial information from the patient to aid therapists in evaluating client clinical fit.
- As needed, support discharge planning and post-care follow up processes.
- Adhere to all company policies and procedures, including HIPAA and confidentiality standards.
Requirements
- Bachelor’s degree.
- Professional fluency in Spanish.
- 2–3 years of experience in a healthcare or customer service setting.
- Comfortable navigating multiple platforms (e.g., CRM, EMR) and intermediate computer proficiency.
- Strong organizational, multitasking, and time-management skills in a fast-paced environment.
- Exceptional interpersonal and communication skills, with the ability to handle patient concerns professionally and empathetically
- Commitment to diversity, equity, and inclusion in a culturally competent work environment.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
case managementadministrative supporttechnical troubleshootingscreening assessmentsbilling inquiriesdocumentation compliancepatient interaction trackinginsurance verification
Soft Skills
organizational skillsmultitaskingtime managementinterpersonal skillscommunication skillsempathycultural competence
Certifications
Bachelor's degree