Product Manager
Cayuse Holdings
Bilingual Telehealth Services Coordinator
COPA - The Colorado Providers Association
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $32 per hour
Job Level
JuniorMid-Level
Tech Stack
PHP
About the role
- Serve as a key contributor to seamless multi-state delivery of Guidelight Health’s virtual PHP and IOP programming and telehealth services.
- Act as a first point of contact for clients entering virtual programs; welcome, orient, and ensure administrative and technological readiness.
- Provide patient education and support; troubleshoot basic technical issues and escalate to IT or platform support when needed.
- Schedule appointments, coordinate with clinical staff, and manage incoming calls and web inquiries.
- Assist clients and providers with sending prior medical records, uploading into the EHR, and tracking missing documentation for compliance.
- Track and maintain detailed records of patient interactions, referrals, and intake assessments in CRM and EMR; verify insurance information and assist with billing inquiries.
- Support admission, assessment, attendance documentation, discharge planning, and post-care follow-up as needed.
- Collaborate with clinical, operational, and administrative teams to support high-quality, compliant, and efficient virtual care experiences.
Requirements
- Bachelor’s degree.
- 2–3 years of experience in a healthcare or customer service setting.
- Spanish fluency (Bilingual - Spanish required).
- Comfortable navigating multiple platforms (e.g., CRM, EMR) and intermediate computer proficiency.
- Strong organizational, multitasking, and time-management skills in a fast-paced environment.
- Exceptional interpersonal and communication skills, with the ability to handle patient concerns professionally and empathetically.
- Commitment to diversity, equity, and inclusion in a culturally competent work environment.
