Sales Process Analyst, Mid-level

Copa Energia

Analista de Processos de Vendas Pleno gerenciando processos de vendas na Copa Energia. Focado em melhorias e treinamento da equipe comercial em São Paulo.

Posted 4/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Implement the mapped and target sales processes through training, follow-up visits, communication cadence, and weekly meetings;
Continuously revisit processes to identify improvements through field visits, market best practices, and meetings with the team and other company departments;
Continuously seek new technologies that can add value to processes;
Share key insights (models, ideas, knowledge), best practices, and benchmarking to promote organic maturity and process optimization within the Company; foster discussion about business optimization across the company to create culture and engage the entire organization in projects focused on processes, optimization, and continuous improvement — targeting customer satisfaction, quality, productivity, safety, and sales growth;
Conduct in-person and remote training regularly to keep the team aligned with company objectives;
Constantly search for new sales and management techniques and other relevant topics to ensure the development and continuous improvement of the commercial team’s skill level;
Develop, write, and maintain standards, policies, procedures, and manuals;
Develop flowcharts, training materials, and adaptations for the entire team, including sector-specific materials when necessary, for both maintained procedures and new processes to be implemented;
Map and implement management indicators (KPIs) that provide transparency to internal customers and address opportunities for improvement, simplification, and effective gains in sales and productivity;
Identify underperforming teams and revisit training when necessary to ensure maximum process efficiency;
Ensure ongoing communication with the working groups involved in different stages of the process via e-mail, Teams, WhatsApp groups, and meetings;
Regularly review Salesforce functionalities to improve, implement, and automate the commercial teams’ routines;
Contribute external knowledge to shape and develop existing processes;
Strictly comply with the company’s quality, safety, health, environmental, Compliance, anti-corruption and anti-bribery, social responsibility, and sustainability policies and procedures, in accordance with the company’s Policies and Code of Conduct.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Engineering, Economics, IT, or a related field;
Extensive knowledge of the Salesforce CRM;
Microsoft Office – Intermediate to Advanced level;
Knowledge of Office 365 (Forms, Planner, Power Automate, Power Apps);
Basic knowledge of sales processes;
Knowledge of process methodologies;
Basic English.
Preferred:
Knowledge of Business Process Management (BPM);
Knowledge of Power BI;
Certifications such as Green Belt, PDCA, Six Sigma/Lean, Design Thinking.

Benefits

Comp & perks

Meal voucher or on-site cafeteria, depending on your work location and employment type;
Food allowance (grocery voucher) to help with household expenses;
Transportation voucher;
Health insurance — to care for you and your family (eligible dependents);
Dental plan — to help you maintain a healthy smile;
Gympass — to support your physical health and energy;
Payroll-deductible loans with lower interest rates;
Profit sharing (Participation in Results - PR);
Monthly gas voucher — a company-specific benefit;
Pharmacy card;
Extended maternity leave of 180 days to care for the most important person in your life;
Childcare assistance for mothers for 24 months upon return from maternity leave;
Paternity leave of up to 20 days, subject to the employee’s choice;
Health and Wellness Program — Viva+Energia;
Parking subsidy depending on role and work location (subject to role eligibility);
Company car (standard rental) depending on role (subject to role eligibility);
Hybrid work model at Copa Energia headquarters, combining the best of on-site and remote work;
New Value — a benefits club offering great discounts on beauty, fitness, food, culture, leisure, and travel;
Life insurance for added security.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce CRMMicrosoft OfficeOffice 365Business Process ManagementPower BISales processesProcess methodologiesKPI developmentTraining material developmentContinuous improvement

Soft Skills

CommunicationTeam alignmentProcess optimizationTrainingLeadershipCollaborationProblem-solvingAdaptabilityOrganizational skillsCustomer satisfaction focus

Certifications

Green BeltPDCASix SigmaLeanDesign Thinking