Bilingual Homeless/Domestic Violence Specialist

Coordinated Care Services, Inc. (CCSI)

Bilingual Homeless/Domestic Violence Specialist providing hotline support and crisis intervention in Maryland. Collaborating with shelters and volunteers to ensure proper service delivery to callers.

Posted 4/14/2026part-timeHyattsville • District of Columbia, Maryland, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Has first priority to answer DV/Homeless calls in the queue
Role models all skills to ensure appropriate service to callers and clients
Works with shelters to complete placements including transportation and any other details
Understands policies about shelter placements, understands the organizational policies related to shelter and safety
Works with call center staff to ensure that homeless/domestic violence policies and procedures are followed
Reviews iCarol homeless and DV forms to ensure consistency and completeness
Ensures follow-up calls are completed
Thoroughly and accurately complete statistics sheet on each call.
Completes homeless forms, protective services forms, suicide forms, regular caller forms etc. when required.
Keeps updated by reading the communication log and other data available.
Communicates problems to supervisors when necessary, including emergencies
Abides by all hotline policies and procedures, uses Language Line as needed, has good communication skills, shows empathy to all callers/clients
Ensures that calls are directed appropriately according to agency protocols
Helps to train CCSI staff, interns and volunteers on homeless and domestic violence callers
Provides short-term crisis intervention counseling, assessment services, information, and referral to callers in a non-judgmental manner
Provides referrals and completes all paperwork including intake forms and statistics forms
Assists with training of new staff and volunteers as directed
Maintains confidentiality of callers and agency
Provide counseling, information and referrals to callers.
Attend in-services and meetings as scheduled
Does not leave the phones unattended under any circumstances (leaving the building).
Maintains workstation.
Works holidays as needed and assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel
Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit Sector
Performs other duties as requested from time to time that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.

Requirements

What you’ll need

Must speak, read and write Spanish and English proficiently
Successful completion of Initial Crisis Intervention Training
Completes ASIST Training
Completes Homeless and Domestic Violence Training
Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team member.
Successful use of Language Line and TTD services.
High School Diploma/GED
Must have a computer/laptop, high-speed internet and a quiet workspace (For Remote Work - DC, MD, VA residents only)

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Coordinated Care Services, Inc. (CCSI) Website LinkedIn All Job Openings 501 - 1000 employees CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state governments, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are in Rochester and we work with customers and communities across New York State. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high-quality services. CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. Bilingual Homeless/Domestic Violence Specialist 🔥 33 minutes ago 🏢🏡 Hyattsville – Hybrid 💵 $23 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 💬 Bilingual 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Has first priority to answer DV/Homeless calls in the queue
Role models all skills to ensure appropriate service to callers and clients
Works with shelters to complete placements including transportation and any other details
Understands policies about shelter placements, understands the organizational policies related to shelter and safety
Works with call center staff to ensure that homeless/domestic violence policies and procedures are followed
Reviews iCarol homeless and DV forms to ensure consistency and completeness
Ensures follow-up calls are completed
Thoroughly and accurately complete statistics sheet on each call.
Completes homeless forms, protective services forms, suicide forms, regular caller forms etc. when required.
Keeps updated by reading the communication log and other data available.
Communicates problems to supervisors when necessary, including emergencies
Abides by all hotline policies and procedures, uses Language Line as needed, has good communication skills, shows empathy to all callers/clients
Ensures that calls are directed appropriately according to agency protocols
Helps to train CCSI staff, interns and volunteers on homeless and domestic violence callers
Provides short-term crisis intervention counseling, assessment services, information, and referral to callers in a non-judgmental manner
Provides referrals and completes all paperwork including intake forms and statistics forms
Assists with training of new staff and volunteers as directed
Maintains confidentiality of callers and agency
Provide counseling, information and referrals to callers.
Attend in-services and meetings as scheduled
Does not leave the phones unattended under any circumstances (leaving the building).
Maintains workstation.
Works holidays as needed and assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel
Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit Sector
Performs other duties as requested from time to time that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI. 🎯 Requirements
Must speak, read and write Spanish and English proficiently
Successful completion of Initial Crisis Intervention Training
Completes ASIST Training
Completes Homeless and Domestic Violence Training
Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team member.
Successful use of Language Line and TTD services.
High School Diploma/GED
Must have a computer/laptop, high-speed internet and a quiet workspace (For Remote Work - DC, MD, VA residents only) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Crisis InterventionHomeless and Domestic Violence TrainingASIST TrainingIntake Forms CompletionStatistics Sheet Completion

Soft Skills

CommunicationEmpathyNon-judgmentalTeamworkSelf-initiativeListening

Certifications

High School DiplomaGED