Bilingual Survivor Specialist
Coordinated Care Services, Inc. (CCSI)
full-time
Posted on:
Location Type: Hybrid
Location: Hyattsville • District of Columbia • Maryland • United States
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Salary
💰 $25 per hour
About the role
- Provides follow-up and supportive services to victims and survivors in the community
- Completes follow-up duties with all residents of Safe Passages for at least six months once they have exited the shelter
- Initiates follow-up call to the victim within 24 to 48 hours of the incident and verify the victim's safety and conduct safety planning
- Primarily telephone domestic violence hotline counselor during business hours
- Provides direction and support to Hotline Specialists for homeless and domestic violence callers
- Helps to train CCSI staff, interns and volunteers on homeless and domestic violence callers
- Tracks and submits follow-up information to the Shelter Manager at least monthly
- Designs a series of educational events for domestic violence survivors, domestic violence prevention and safety planning
- Represents the agency for outreach events in coordination with the Volunteer & Outreach Coordinator
- Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Non-Profit Sector and maintains policies, procedures and standards required for agency accreditations
- Communicates problems to supervisors when necessary
- Maintains confidentiality
- Attends in-services and meetings as scheduled
- Contact supervisors in case of emergency
- Maintains workstations
- Performs other duties as requested that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.
Requirements
- Bachelor's Degree preferred
- 2-3 years experience with housing and homeless service populations and services
- Must listen and communicate well
- Be non-judgmental
- Have self-initiative and work well as a team member
- Must speak, read and write Spanish and English proficiently
- Successful completion of Initial Crisis Intervention Training
- Completes ASIST Training
- Completes Homeless and Domestic Violence Training
- Successful use of Language Line and TTD services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Crisis InterventionSafety PlanningFollow-up ServicesTrainingOutreach Coordination
Soft Skills
CommunicationNon-judgmentalTeamworkSelf-initiativeListening
Certifications
Initial Crisis Intervention TrainingASIST TrainingHomeless and Domestic Violence Training