Clinical Consultant

CooperCompanies

Clinical Consultant supporting eye care practitioners with specialty contact lens fitting and product consultation. Providing technical support and case management for CooperVision’s MSA products.

Posted 8/19/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $66,117 - $88,156 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in contact lens fitting and consulting, with strong communication skills to provide clinical design and product support. Proficient in utilizing various software tools for documentation and collaboration while maintaining compliance with regulatory standards.

Highest-signal resume keywords

Contact Lens FittingClinical ConsultationNCLE CertificationRegulatory Affairs KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Lens DesignClinical EvaluationPatient ConsultationDocumentation ManagementData Analysis

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingCollaborationFlexibility

Tools & Technologies

Microsoft DynamicsWordExcelOutlookPowerPointSharePointTeams

Certifications & Qualifications

Licensed Fitting OpticianNCLE Certification

Industry Keywords

Eye Care PractitionersClinical DesignProduct SupportPatient FitsFDA Incident Reporting

About the role

Key responsibilities & impact

Provide clinical design and product support to eye care practitioners, doctors, fitters, and staff through training, product education, contact lens consultation, and technical support
Respond to clinical and non-clinical consulting questions by phone and email
Evaluate clinical photos, scans, and other data to discuss lens parameter changes for optimal patient fits
Advise ECPs on MSA product lens designs and recommend products meeting practitioner and patient needs
Direct practitioners and related staff to clinical training materials
Collaborate with Clinical Consultants, Senior Clinical Consultants, Sales, and Customer Service
Balance inbound and outbound consultation calls, clinical services, and departmental cross-training
Identify prospective clients and refer them to Education Consultants or Sales team members
Attend lab seminars, conventions, and practitioner meetings to represent the company
Maintain documentation for lens designs, initial orders, and ECP lens parameter adjustments
Apply RA/QA knowledge to customer complaints and potential inquiries, including FDA incident-reporting requirements
Present case studies during team meetings
Perform the position effectively in a home office environment
Report to the Supervisor of Clinical Consultation

Requirements

What you’ll need

2 years’ experience in contact lens fitting, consulting, or design – Preferred
Licensed fitting optician and/or NCLE certified – preferred
Seeking professional licensure and/or NCLE certification within 2 years of hire
Functional internet and a quiet private room required for patient-sensitive discussions
Good knowledge of Word, Excel, Outlook, PowerPoint, SharePoint, and Teams
Ability to learn Microsoft Dynamics or future necessary technology
Ability to multitask in a busy phone environment
Good verbal and written communication skills
Flexibility to travel within the Americas, not to exceed 10%
Must be authorized to work in the United States permanently and ongoing without future employer-sponsored work authorization

Benefits

Comp & perks

Other types of compensation and benefits may be available
Remote, work-from-home setting
Equal employment opportunity workplace