Customer Service Specialist

CooperCompanies

Customer Service Specialist providing quality support to internal and external customers through various channels. Responsible for order processing and exceeding customer expectations in a call center environment.

Posted 6/19/2026full-timeVictor • New York • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Responsible for providing a quality customer experience to both internal and external customers.
Channels include phone, fax, email, and webchat.
Duties include assisting customers and sales representatives with inquiries, accurate order processing, product information, and any internal follow-up to exceed customer needs and expectations.
Supports team concepts as well as the goals and objectives of the department.

Requirements

What you’ll need

Minimum of three (3) years Customer Service experience in a call center environment required; B2B experience preferred
High school diploma or equivalent required
Excellent communication [both verbal and written] and active listening skills in both French and English.
Excellent computer skills, able to type at least 40 wpm accurately.
Intermediate skill level in the use of Excel, Word, Outlook and PowerPoint. Advanced preferred.
Attention to detail and problem resolution skills.
Knowledge of and experience with Salesforce.com preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder processingExcelWordOutlookPowerPointSalesforce.comtyping speed 40 wpmproblem resolutionattention to detail

Soft Skills

communication skillsactive listeningteamworkcustomer experienceinternal follow-upB2B experienceverbal communicationwritten communicationcustomer needsexceeding expectations

Certifications

high school diploma