Customer Success Manager

CooperCompanies

Customer Success Manager focusing on onboarding and account growth in women’s healthcare. Improving clinic workflows and ensuring smooth implementation of services.

Posted 6/18/2026full-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Support onboarding of new accounts, aligning goals, KPIs, and training needs.
Assess clinic and patient workflows and recommend process improvements.
Lead clinical experience projects aligned with Genomics roadmap priorities.
Gather customer feedback and document areas needing workflow or system enhancements.
Provide support for digital platform integrations and related technical processes.
Maintain project plans and deliver consistent status updates.
Collaborate with cross-functional teams to execute customer-focused initiatives.
Train clinics on new processes and collect feedback for continuous improvement.
Participate in strategic customer meetings and help identify expansion opportunities.
Act as the voice of the customer to guide product and service enhancements.
Provide best-practice guidance both virtually and on site; support NA Clinical Application Scientists.
Support investigations of embryology-related customer complaints with Product Surveillance.

Requirements

What you’ll need

Bachelor’s degree required; advanced embryology and IVF laboratory experience preferred.
3-5 years in life sciences, genetics, or related fields.
Strong understanding of embryology/andrology workflows and lab systems.
Ability to interpret and communicate clinical study findings.
Strong communication, professionalism, and independent work skills.
Passion for education and continuous learning.
Ability to travel as required.

Benefits

Comp & perks

Medical coverage
401(k)
Parental leave
Fertility benefits
Paid time off for vacation, personal, sick and holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

embryologyIVF laboratory experienceclinical study interpretationprocess improvementdigital platform integrationworkflow assessmentproject managementcustomer feedback documentationtrainingKPI alignment

Soft Skills

communicationprofessionalismindependent workcollaborationcustomer focuspassion for educationcontinuous learningleadershipstrategic thinkingproblem-solving

Certifications

Bachelor’s degree