Client Support Specialist

CooperCompanies

Client Support Specialist providing superior service and issue resolution for CooperSurgical customers. Collaborating on referral leads and supporting the Newborn Stem Cell Specialists team.

Posted 5/12/2026full-timeTucson • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide superior service to create advocacy, and extremely satisfied clients
Meet or exceed referral lead create and enrolment goals to increase revenue
Maintain client and employee confidentiality
Follow CBR’s SOPs, policies and practices
Participate in continuing education and training
Identify areas of improvement according to CBRs Continuous Improvement Process.
Answer client service calls
Manage and maintain client databases
Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts
Complete all assigned daily activities
Provide support to the NSCES and SNSCES
Verify and distribute various forms, including client invoices and client-related documentation
Process client payments and refunds as applicable
Create adjustments to individual client accounts upon thorough investigation of root cause
Research and process client claims of invoice payment
Check and respond appropriately to client emails and voicemail boxes throughout the day
Assist with miscellaneous projects as necessary

Requirements

What you’ll need

A minimum of 2-3 years of customer service and billing experience desired.
Ability to read and interpret documents and comprehend simple instructions, correspondence and memos.
Effectively present information in one-on-one and small group situations to clients and other employees of the company.
To perform this job successfully; an individual should have knowledge of database software; Internet software; and Word Processing software; and Siebel Systems.
Add, subtract, multiply, and divide; using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written and oral form.

Benefits

Comp & perks

medical coverage
401(k)
parental leave
fertility benefits
paid time off for vacation, personal, sick and holidays
multiple other perks and benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicebillingdatabase managementinvoice processingpayment processingclaims researchdata entryclient account adjustmentsconfidentiality maintenancecontinuous improvement

Soft Skills

client advocacycommunicationproblem-solvingattention to detailinterpersonal skillsorganizational skillsteam collaborationadaptabilitytime managementpresentation skills