Field Service Engineering Specialist
CooperCompanies
full-time
Posted on:
Location Type: Remote
Location: France
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About the role
- Perform preventative maintenance, system installations, upgrades, and complex repairs of IVF laboratory equipment at customer sites, ensuring compliance with CooperSurgical service standards.
- Utilize strong analytical and technical troubleshooting skills to diagnose and resolve electrical, electronic, mechanical, and software issues in laboratory equipment.
- Ensure all service activities are accurately documented and reported in a timely manner. Maintain complete and up-to-date records within the CRM system, including service reports, installation records, and customer interactions.
- Maintain calibration and operational readiness of service tools and equipment. Coordinate with the appropriate internal departments to ensure tools remain compliant with calibration and quality requirements.
- Work closely with Service Support, Scheduling, and Logistics teams to ensure necessary spare parts, tools, and documentation are available prior to site visits.
- Maintain current knowledge of CooperSurgical products and technologies through ongoing training and technical updates, ensuring the ability to support newly released or updated equipment.
- Approximately 70% or more travel, primarily within France with occasional international assignments.
Requirements
- Minimum 3+ years of hands-on experience servicing, repairing, or implementing medical devices, laboratory equipment, or biotechnology instruments.
- Completed higher electronics, technical, mechanics, or engineering education.
- Proficiency in using electronic test equipment, diagnostic tools, and precision hand tools
- Experience with hardware installation, equipment configuration, and software setup
- Strong analytical and troubleshooting capabilities with the ability to independently diagnose complex technical issues.
- Excellent interpersonal and customer service skills.
- Fluency in English / French is required; additional European languages are highly advantageous.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
preventative maintenancesystem installationscomplex repairsdiagnostic toolshardware installationequipment configurationsoftware setupanalytical skillstroubleshootingcalibration
Soft Skills
interpersonal skillscustomer service skillsanalytical capabilitiescommunication skills