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Customer Service Specialist
CooperCompaniesCustomer Service Specialist assisting with order management and customer interactions for the local market in France and selected European regions. Handle various customer requests and collaborate with internal stakeholders.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage and handle Sales Orders according to current processes.
- Secure adequate follow-up on orders, throughout the supply chain.
- Manage and handle complaints and return orders, according to current processes.
- Handle and manage various customer requests and inquiries from local customers.
- Support Finance with specific overdue invoices, credit/rebill actions to rebalance accounts.
- Support with minor admin tasks to support the local sales office, such as Vendor creation, etc.
- Active part of the complete EMEA CE group. Backup for all CSR´s in peaks and unknown situations.
Requirements
What you’ll need- 3- 5 years’ experience with international Customer Service including international Order Management, Complaints/Credits.
- Proven experience in ERP system and CRM systems, preferable MD365 and Navision
- Well-versed in MS-Office.
- Relevant degree in Business Administration, Service or Commerce.
- Experience with working in larger and complex international organizations.
- Fluent in French and English languages both written and spoken.
- Strong ability in business and customer support.
- Collaborative, service minded, structured and quality conscious.
- Have the ability and drive to navigate in and adapt to a busy and changing environment.
- Proactive, open, and honest in all aspects of work.
Benefits
Comp & perks- high-quality training
- Peer support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
international Customer ServiceOrder ManagementComplaintsCreditsERP systemsCRM systemsMD365NavisionMS-OfficeBusiness Administration
Soft Skills
business supportcustomer supportcollaborativeservice mindedstructuredquality consciousadaptabilityproactiveopenhonest