CooperCompanies

Customer Service Specialist

CooperCompanies

full-time

Posted on:

Location Type: Hybrid

Location: Versailles • France

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Tech Stack

ERP

About the role

  • Manage and handle Sales Orders according to current processes.
  • Secure adequate follow-up on orders, throughout the supply chain.
  • Manage and handle complaints and return orders, according to current processes.
  • Handle and manage various customer requests and inquiries from local customers.
  • Support Finance with specific overdue invoices, credit/rebill actions to rebalance accounts.
  • Support with minor admin tasks to support the local sales office, such as Vendor creation, etc.
  • Active part of the complete EMEA CE group. Backup for all CSR´s in peaks and unknown situations.

Requirements

  • 3- 5 years’ experience with international Customer Service including international Order Management, Complaints/Credits.
  • Proven experience in ERP system and CRM systems, preferable MD365 and Navision
  • Well-versed in MS-Office.
  • Relevant degree in Business Administration, Service or Commerce.
  • Experience with working in larger and complex international organizations.
  • Fluent in French and English languages both written and spoken.
  • Strong ability in business and customer support.
  • Collaborative, service minded, structured and quality conscious.
  • Have the ability and drive to navigate in and adapt to a busy and changing environment.
  • Proactive, open, and honest in all aspects of work.
Benefits
  • high-quality training
  • Peer support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
international Customer ServiceOrder ManagementComplaintsCreditsERP systemsCRM systemsMD365NavisionMS-OfficeBusiness Administration
Soft Skills
business supportcustomer supportcollaborativeservice mindedstructuredquality consciousadaptabilityproactiveopenhonest