Customer Success Manager
CooperCompanies
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $120,000 per year
About the role
- serve as a primary customer-facing partner
- gather insights and manage improvement projects
- support onboarding and drive adoption and retention
- measure success through customer satisfaction and retention efforts
- undertake regular US travel and occasional international trips
Requirements
- Bachelor’s degree required; advanced embryology and IVF laboratory experience preferred.
- 5+ years in life sciences, genetics, or related fields.
- Strong understanding of embryology/andrology workflows and lab systems.
- Ability to interpret and communicate clinical study findings.
- Strong communication, professionalism, and independent work skills.
- Passion for education and continuous learning.
- Ability to travel as required.
Benefits
- outstanding total compensation plan
- health insurance
- 401(k)
- parental leave
- fertility benefits
- paid time off for vacation, personal, sick and holidays
- multiple other perks and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
embryologyIVF laboratory experienceandrology workflowslab systemsclinical study interpretation
Soft Skills
communicationprofessionalismindependent workcustomer satisfactioncustomer retentioneducationcontinuous learning
Certifications
Bachelor’s degree