IT Assistant – CSTI Support

Cooperativa Central Ailos

Assistente de TI prestando suporte corporativo à Central Ailos, parte do Sistema Ailos de cooperativas de crédito. Diagnosticando hardware, software, redes e acessos em ambiente híbrido.

Posted 8/20/2026full-timeBlumenau • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for end-user computing, including hardware and software installation, configuration, and maintenance. Proficient in applying ITIL and KCS best practices while ensuring a focus on user experience and service quality.

Highest-signal resume keywords

Windows 10 And 11 SupportMicrosoft 365 KnowledgeITIL Best PracticesITSM Tool ExperienceNetworking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware InstallationSoftware ConfigurationWindows Domain EnvironmentsActive DirectorySCCMAzureMicrosoft IntuneBasic Windows Log AnalysisConnectivity Diagnostics

Soft Skills

EmpathyCommunicationUser Experience Focus

Tools & Technologies

ITSM ToolIVRChatbotRemote Access

Industry Keywords

ITILKCSXLAInformation SecurityMachine Provisioning

Tech Stack

Tools & technologies

AzureDNSITSM

About the role

Key responsibilities & impact

Respond to user requests via phone (IVR), chatbot, remote access and in-person support
Log and handle tickets according to defined technical procedures
Provide technical support for end-user computing, hardware, software, operating systems, corporate applications and basic network resources
Install, configure and maintain workstations, laptops and peripherals
Diagnose and resolve incidents and requests of low complexity
Perform initial technical validations before escalation
Validate access in Windows domain environments, connectivity, policy application and basic system events
Record support activities, analyses and solutions in the ITSM tool
Escalate tickets to higher levels with qualified technical information
Work with a focus on service quality, empathy, appropriate communication and user experience
Apply ITIL and KCS best practices and XLA principles

Requirements

What you’ll need

Experience installing, configuring and maintaining hardware and software in a corporate environment
Hands‑on experience with Windows 10 and 11
Knowledge of the Microsoft 365 ecosystem (Outlook, Teams, OneDrive and Office applications)
Knowledge of web browsers
Networking knowledge: IP, DNS, gateway, command prompt commands and connectivity diagnostics
Knowledge of information security and best practices
Experience in Windows domain environments
Knowledge of machine provisioning, authentication validation, Active Directory, GPO application and basic Windows log analysis
Knowledge of SCCM, Azure and Microsoft Intune
Experience with ITSM tools
Knowledge and application of ITIL and KCS best practices and XLA principles
User‑experience focus

Benefits

Comp & perks

Health insurance
Dental insurance
Renascer Program
Significant dates
Investment in education
Profit sharing
Individual Development Plan
Private pension
Life insurance
Time Together
Meal and/or food allowance
Transportation allowance with no deductions
Childcare/babysitting assistance