Account Manager

Coolr

Account Manager at Coolr, handling client relationships and coordinating impactful social campaigns. Bridging the gap between account executives and clients for seamless communication and delivery.

Posted 7/4/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the main day-to-day contact for clients, building strong working relationships under the guidance of the Account Director
Lead scheduled and ad hoc client calls and deliver presentations with a passion for storytelling
Keep status documents updated daily and ensure the wider team is informed of actions and priorities
Manage campaigns end-to-end - timelines, budgets, client expectations and internal resource
Support the Account Director on budget development and reconciliation at project close
Support executives with weekly, monthly and quarterly reporting
Stay immersed in social culture and proactively flag reactive opportunities across your accounts
Receive and translate client briefs, breaking these down for internal teams and reviewing work before client delivery
Contribute to internal creative brainstorm sessions, supporting the Account Director in pushing creative thinking
Manage the full production process - from pre-production and PPMs through to shoots and edit schedules
Manage the editorial process, briefing the team on content calendar creation and providing feedback throughout
Review reactive social opportunities and provide appropriate creative feedback
Support the influencer team with talent management and fee negotiation
Approve influencers and influencer content from a client and brand perspective, considering reputation, fit and objectives
Review contracts and briefs for all influencer activity across your accounts
First line of support for executives - 1:1s, day-to-day guidance, workload management and mentorship
Lead internal status calls and act as the main point of contact for internal queries on your accounts
Manage invoicing across campaigns, including raising POs and scheduling payments with the accounts team

Requirements

What you’ll need

Proven experience in an account management role within a social or creative agency
Strong client-facing skills - confident presenting, leading calls and building relationships
Excellent project management ability - detail-oriented, deadline-driven and able to juggle multiple accounts
Comfortable managing budgets and tracking delivery against scope
Deeply plugged into social culture, trends and platforms
A natural collaborator who can brief, manage and support internal teams
Experience managing or mentoring junior team members

Benefits

Comp & perks

Competitive salary reflective of your experience and aligned with our internal salary bands.
Flexible Hybrid working. We work 3 days in the office and 2 from home
Enjoy 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
Birthday Day off – an extra day to celebrate your big day
Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
Private Healthcare cover, Tech scheme + more
Coolr weekly socials - we get together every week to connect as a team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Campaign ManagementBudget DevelopmentReportingContent Calendar CreationInfluencer Management

Soft Skills

Relationship BuildingPresentation SkillsMentorshipCollaborationDetail-Oriented