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About the role
Key responsibilities & impact- Responsible for the overview and successful running of all activity on allocated client accounts.
- Building and maintaining positive client relationships to encourage retention and successful increase of scope.
- Leading on crisis management, being solution focused in approach and escalating where necessary.
- Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
- Working closely with departments across the agency to develop and create the best work.
- Setting the strategy for individual accounts with the support of the internal strategy team.
- Reviewing this regularly to ensure we are staying true to the approved strategic direction.
- Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
- Line management of the team, supporting and leading them in their career development and respective roles.
Requirements
What you’ll need- A proven Senior Account Director or Account Director from a social-first or creative agency background.
- Confident managing end-to-end project delivery: timelines, budgets, documentation, and execution—always with precision and attention to detail.
- Strong client relationship builder, able to earn trust and act as a reliable strategic partner.
- Inspiring team leader with a supportive, hands-on management style.
- Skilled at juggling multiple clients and allocating internal resources efficiently.
- Deep understanding of social platforms, trends, and cultural moments.
- Proactive, solutions-focused, and consistently willing to go above and beyond.
Benefits
Comp & perks- A benchmarked salary reflective of your experience and in line with our salary bandings.
- Hybrid working. We work 3 days in the office and 2 from home
- 25 days annual leave
- Two weeks work from anywhere
- Birthday Day off – an extra day to celebrate your big day
- Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
- Free breakfast, snacks and drinks in the office.
- Private Healthcare cover, Cycle to work scheme, Tech scheme + more
- Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
- Dog friendly office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project deliverybudget managementstrategic planningcrisis managementclient account managementdocumentationexecution
Soft Skills
client relationship buildingteam leadershipproblem-solvingattention to detailresource allocationproactive approachsupportive management