Manager, Key Accounts

CoolIT Systems

Manager of Key Accounts driving client relationship and revenue growth within CoolIT Systems. Overseeing commercial aspects and managing a diverse team for cloud service providers.

Posted 5/15/2026full-timeRemote • California, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee commercial aspects of our client relationships, including program pipeline, product forecast, and new product development, including pricing, schedules, and escalations.
Responsible for developing account management plans for Cloud Service Providers that result in double-digit YoY revenue growth.
Be the voice and a strong advocate for our clients within the company; continuously strive for and maintain high levels of client satisfaction.
Manages a diverse team: Key Account Managers are responsible for building our program pipeline and sustaining a product portfolio with various cloud service providers.
Technical Sales Engineers are responsible for supporting Key Account Managers during the pre-sales and proposal process to ensure quick response times and high-quality technical information for clients.
Ensure your team adheres to the selling process.
Work closely with the Marketing team to generate industry-leading sales collateral and proposals.
Continuously engage with and learn from the Product and Engineering teams to develop a deep understanding of our hardware and services, ensuring client feedback makes its way into our products.
Engage regularly in the review and negotiation of various client-related contracts.
Ensure adherence to company policies and procedures.
International travel (20% or greater).

Requirements

What you’ll need

5+ years of experience in complex, multi-stakeholder account management roles, focused on large enterprise IT companies.
Strategic thinker with a demonstrated ability to develop and execute complex business plans and initiatives.
3+ years of experience managing teams of 10 or more, as well as cross-functional contributors.
Bachelor's degree in engineering, Business Administration, Commerce, or equivalent.
Knowledge of data center and IT markets.
Awareness of data center cooling strategies.

Benefits

Comp & perks

Vacation and flex days, and paid company-wide shutdown during the holiday season.
Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
Dress for your day – in a casual yet professional environment.
Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementbusiness plansprogram pipeline managementproduct forecastingnew product developmentpricing strategiescontract negotiationdata center knowledgeIT market knowledgedata center cooling strategies

Soft Skills

client advocacyclient satisfactionstrategic thinkingteam managementcross-functional collaborationcommunicationleadershipproblem-solvingnegotiationorganizational skills

Certifications

Bachelor's degree in engineeringBachelor's degree in Business AdministrationBachelor's degree in Commerce